ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SmartKarrot

MAY 11, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Cherry As a Customer Success Manager, you’ll establish connections with a variety of partner practises to promote mutual success by retaining and increasing Cherry transaction volume. Your accounts are yours.

Customer Success 19

Customer Success Payment Methods Payments Payment Solutions 19

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Think Strategies

MARCH 27, 2018

These benefits can include increased sales, lower costs, higher customer satisfaction, faster operations and greater profitability. Yooz offers a simple, secure, end-to-end P2P platform that integrates with more than 175 enterprise resource programs (ERPs). The company’s five stores sell 900—1,400 units/month.

SaaS Payments 100

SaaS Payments Payment Solutions Payment Services Payments 100

SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. I want to invite you all to go on Slido. Pauline : Oh yeah.

Sales Hiring 156

Sales Hiring Payment Methods Payment Solutions Marketing 156

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. The key to making your scorecard valuable is to develop a customer health score scale.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Even though, the ACV does not rapidly expand with the business.

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

Tom Tunguz

FEBRUARY 10, 2016

All of the cost of customer acquisition for a SaaS company is borne in the first month or so. The chart above, copied from David Skok’s great SaaStr presentation , shows the unit cash flow for monthly payment plans. Each subsequent month, the startup receives another $1k in cash and breaks even on that customer a year later.

SaaS Payments 118

SaaS Payments Sales Recruiting Sales Hiring Payment Services 118

Sales Hacker

AUGUST 7, 2020

Customer Success. Head of Customer Experience. samsales Consulting. Head of Sales, Emerging Business. Team Lead – New Business. Senior Vice President, Strategic Sales & Revenue. Predictable Revenue Inc. President | Chief Revenue Officer. Enterprise Business Development Manager.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sales Hacker

JUNE 7, 2021

Guidance shouldn’t just be around high-level attributes for the prospect like revenues or number of offices but should get into factors that are specific for your proposition. As any good consultative salesperson will tell you, it’s not enough to uncover the issue or problem the customer is facing. Customers and prospects.

Sales Recruiting 109

Sales Recruiting Payment Services Payment Methods Sales 109

CustomerSuccessBox

SEPTEMBER 4, 2019

A few months back, I completed my 4th year in the Customer Success world. When I look back to the old me, I feel that I have learned a lot as a Customer Success Manager (CSM). In case, you are planning to switch to Customer Success and wonder how we truck through our day, here’s a little glimpse.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Facilitation 78

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 202

Payment Methods Merchant Services Scale Payments 202

SmartKarrot

JULY 14, 2021

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Maintain weekly schedule for the customer support team and PTO requests.

Outsourced Development 10

Outsourced Development Customer Success Payment Methods Payment Services 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

AUGUST 9, 2019

To date they have raised over $113m in financing from some of the best in the business including Tiger Global, Battery Ventures, Boldstart, Canaan, Cisco, and Redpoint, just to name a few. What ratio of revenue is healthy for professional services to account for? When should one look to hire their first customer success reps?

SaaS Payments 139

SaaS Payments Cloud Technical Review Scale 139

yoursales

JANUARY 28, 2022

With sales consulting, lead generation, and outsourced sales clients in the range of 1 to 1500 full time employees you can imagine we come across quite a few different CRMs. With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Drive Revenue. Sales Stack Graveyard. Find them now.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

JANUARY 12, 2021

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Be a Customer Consultant.

Customer Success 10

Customer Success Scale Payment Services Payments 10

SmartKarrot

AUGUST 11, 2021

SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). Payment Method may not work. Attracting wrong customers. Product Problems.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

FastSpring

JANUARY 27, 2022

Small tweaks to your SaaS billing practices can make a huge impact on the customer experience. For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It How My Marketing Concepts upsells annual payments during trial.

Merchant Services 135

Merchant Services Payment Services SaaS Payments Payment Solutions 135

Outseta

JANUARY 9, 2019

we spent on consulting services was primarily design related expenses, as James Lavine began working with us. Forte fees represent payment processing costs associated with one of the payment gateways we support, Forte Payment systems. Our top performing posts to date are: Customer Success.

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. Decide on an objective that you wish to accomplish using the customer success health score. Invoice Payments.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SmartKarrot

SEPTEMBER 23, 2022

A customer success health score is built using a vast array of variables. Since tracking every customer is not feasible, hiring a customer health score expert is the next best option. Decide on an objective that you wish to accomplish using the customer success health score. Invoice Payments.

Customer Success 10

Customer Success Underperforming Technical Team Payment Solutions Payment Features 10

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. Built out a bunch of the orb across product, data, analytics to do much of the same work, to drive retention and monetization.

Payments 100

Payments Pricing Compensation SaaS Payments 100

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. She spent the next six months constructing course content, without the slightest clue about what she was doing, assuming that customers would sign up eagerly. Business Snapshot Years in business: 6.5

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

User Pilot

MAY 14, 2021

Now that we’ve got that out of the way, I would define a customer onboarding survey as follows: Customer onboarding surveys are used by SaaS businesses to gather commercially valuable insights about a given individual or business, prior to them becoming a paying customer. Make a good impression on the customer.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

Baremetrics

MARCH 23, 2020

Typically it’s referring to users or revenue lost and is usually represented with either a percentage or dollar amount. For example, if you had a 5% monthly user churn rate, that means each month 5% of your customer base is canceling. But there’s also revenue churn, which is arguably even more important. Not necessarily.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Also we're seeing early success with this non-suite player's ability to act as a suite as part of a workflow using Zapier. centric CRM.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

SmartKarrot

JANUARY 25, 2022

Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. BugHerd provides top-notch services for bug tracking and website feedback. Canva is a cloud-driven platform for creating graphic presentations. Culture Amp.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

Sales Hacker

JANUARY 13, 2021

It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas. The licensor enjoys a new revenue stream. A supply chain management system licenses a BI application.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Chart Mogul

SEPTEMBER 19, 2019

Remember the first customer you closed? How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Or a customer that simply makes you feel good. Without knowing it, you’ve started to lay the groundwork for your sales playbook and your go-to-market engine.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Sales Hacker

MARCH 2, 2020

Integrity Selling for the 21st Century. Strategy and Process. Predictable Revenue. The Challenger Customer. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Agile Selling. Spin Selling. Insight Selling. Spear Selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SmartKarrot

JUNE 22, 2020

And for successful and sustainable growth, one needs to increase revenue per customer. Either by raising the price of the products for new customers, or upselling to your existing customers. Now, upselling is essential for any SaaS company’s long-term growth and revenue generation.

SaaS Payments 10

SaaS Payments Customer Lifetime Value Payments SaaS 10

User Pilot

MAY 8, 2023

Primary onboarding flows should be short and focused on training customers in basic functionality. Ongoing personalization of the onboarding experiences based on customer data, behavior, and feedback is a must. For example, they may come across your social media posts or your website. Canva’s personalized templates.

Onboarding 97

Onboarding SaaS Payments Trends Payment Methods 97

Sales Hacker

MAY 9, 2019

Here’s a simple example to begin with that covers the SDR, AE and Customer Success Manager (CSM) functions: Table 1. This is what the person would be paid annually and it has two elements; a base salary and a sales incentive held against sales, also known as variable pay. Think of these levels as: Entry level.

Compensation 103

Compensation Sales Hiring Development Team Review Sales Recruiting 103