How to keep KPIs meaningful for your customer support team
Intercom, Inc.
OCTOBER 16, 2018
They help managers evaluate how their employees are doing, the value they bring to a team and how their work can be improved. When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. But KPIs carry the risk of seeming impersonal. What KPIs should you track?
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