AWS Construction Customer Support Underperforming Technical Team 
Upscope
JUNE 9, 2021
Makes it really embarassing for us to all tell the customer different information when the other departments shouldn't have their hands on my fault cases ahahha" They forgot some! A couple of them our team did. I always place my customer on hold for 3 mins and I just stare at the monitor. What can we learn from this?
SaaStr
OCTOBER 25, 2019
Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Liat Bycel: Yeah, I think that career development conversation should be an ongoing conversation. Harry Stebbings: Totally.
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