SaaStr

NOVEMBER 2, 2019

First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do? Does it have to be in person? Billion acquisition is just one milestone in the early innings of the company’s story. How does he think about the mortality rate of SMBs?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

OpenView Labs

NOVEMBER 18, 2019

There are two parts to building a successful and enduring company. The second is developing and sticking to a set of core principles that serve to guide and shape your team, your product and your organization. Conventional wisdom says best practice is to deliver value up front before you ever ask for any value—payment—from the user.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

OPEXEngine

OCTOBER 6, 2020

But because of their prioritization, the Salsify team developed some of the critical components needed to build and manage the planning process. “At At this point, scenario planning has become a habit—it’s part of our company’s DNA,” says Mary Jefts, CFO of Salsify. Would customers stretch out payment terms?

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40

SaaStr

JUNE 20, 2019

In this session, the audience will learn about Adyen’s journey from a Dutch payments startup, to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber and Microsoft. People pay with cash and how do you get that cash into your systems?

Payment Methods 137

Payment Methods Merchant Services Payments Payment Services 137

SmartKarrot

SEPTEMBER 26, 2023

In addition to developing a robust workforce to help achieve your goals and objectives, an hr playbook encourages the human resource department to be forward-looking, more agile, and bolder in its decision-making processes. Cultural alignment: a human resources playbook can help you reinforce your firm’s mission, culture, and values.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And actually, one of the restaurants burned down and took our whole prototype with us, and that was pretty much the end of that company.

SaaS Payments 249

SaaS Payments Scale Payment Services Payment Solutions 249

ProfitWell

OCTOBER 1, 2019

While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Takeaway: For a culture to be strong, everyone needs to be on board. According to Katie that is not an ideal way to assess cultural fit.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Annette Franz. Caroline Andreola.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

MARCH 17, 2020

Another way that customers become advocates is a personal relationship with the account team. They’re going to develop a really close relationship with a sales representative. We can also ask informally during a catch-up call, a site visit, personal email out to a ballgame, would you be willing to be an advocate for Talkdesk?

Scale 142

Scale Payment Services Sales Hiring Payment Methods 142

CustomerSuccessBox

JULY 19, 2022

There is no clearly defined method for planning, developing, and managing a customer success segmentation strategy. Here are the 4 recommended steps for developing an effective customer success framework: Define your customer lifecycle stages (Setup, Launch, Use, Renewal, etc.). Personalization is something that data excels at.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company. Bill Clerico : Yeah.

Payment Services 133

Payment Services Merchant Services Payment Solutions Payments 133

SaaStr

OCTOBER 24, 2019

But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. Here’s the payments and if you sign them within the week you’ll be really happy.” So, I think the burn side, right? ” No.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStr

JULY 26, 2019

Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships. Finally, prior to Shoutlet, Eric spent over 7 years at ExactTarget as a Senior Business Development Manager which is where he met High Alpha’s Scott Dorsey.

Sales Hiring 141

Sales Hiring Scale SaaS Payments Payment Services 141

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Metering / Billing / Payment Process. How do I target my customers when they’re not online? How to Develop a Customer Success Strategy. Training consumption (online/in-person, technical or otherwise).

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? We also tap into the more payment ecosystem, and we have ways of earning money there.

Scale 121

Scale SaaS Payments SMB Sales Hiring 121