OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. Still, many shy away, creating an advantage for those companies that can engage. Step 1: (Really) Know Your Audience.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company.

Payment Services 136

Payment Services Merchant Services Payment Solutions Payments 136

SaaStr

NOVEMBER 2, 2019

First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do? Does it have to be in person? Billion acquisition is just one milestone in the early innings of the company’s story. Krish Subramanian: We are software engineers by training.

Scale 133

Scale SaaS Payments Sales Recruiting Payment Services 133

Upscope

JUNE 9, 2021

Every call center ceo/manager should spend AT LEAST a full shift on the phone." Selfishly enjoying the 5-10 minutes of silence when your phone didn't ring , while trying to throw your coworkers of their game until your phone rang. ??Constantly This job has given me a fear of talking on the phones.”

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

MARCH 17, 2020

If you’re able to identify the customers who had really explicit pain with their prior provider that drove them to choose your solution, these are going to be really great customers to enlist as advocates as well. Another way that customers become advocates is a personal relationship with the account team. What am I going to get?

Scale 146

Scale Payment Services Sales Hiring Payment Methods 146

OpenView Labs

NOVEMBER 18, 2019

There are two parts to building a successful and enduring company. The second is developing and sticking to a set of core principles that serve to guide and shape your team, your product and your organization. The next step was building the organization and the product that could deliver a winning solution to the world.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

SaaStr

OCTOBER 4, 2019

Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego.

Scale 125

Scale SaaS Payments SMB Sales Hiring 125

SaaStr

OCTOBER 24, 2019

But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. ” And now we have the first crop of hundred billion dollar SaaS companies, right? So, I think the burn side, right? ” No.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships.

Sales Hiring 147

Sales Hiring Scale SaaS Payments Payment Services 147

SmartKarrot

SEPTEMBER 26, 2023

In addition to developing a robust workforce to help achieve your goals and objectives, an hr playbook encourages the human resource department to be forward-looking, more agile, and bolder in its decision-making processes. Cultural alignment: a human resources playbook can help you reinforce your firm’s mission, culture, and values.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Annette Franz. Caroline Andreola.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

CustomerSuccessBox

JULY 19, 2022

There is no clearly defined method for planning, developing, and managing a customer success segmentation strategy. Here are the 4 recommended steps for developing an effective customer success framework: Define your customer lifecycle stages (Setup, Launch, Use, Renewal, etc.). Create Frameworks for Customer Success.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. How to Develop a Customer Success Strategy. Metering / Billing / Payment Process.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136