OpenView Labs

DECEMBER 21, 2020

We’ll see more services companies adopt a product led growth strategy but for selling their services online. One is connected to the payments business and what my company, Flywire, does, and the other is related to how organizations manage themselves. 50% of in-person conferences are never coming back.”

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. We work with many of the companies who are here at SaaStr, Salesforce, Slack, Twilio, Zoho, and I hope many of you in the room. Dare I say SaaS.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

Upscope

JUNE 9, 2021

Every call center ceo/manager should spend AT LEAST a full shift on the phone." Selfishly enjoying the 5-10 minutes of silence when your phone didn't ring , while trying to throw your coworkers of their game until your phone rang. ??Constantly This job has given me a fear of talking on the phones.”

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

NOVEMBER 2, 2019

Second, why does Krish believe it is one of the most important things any company must do? Does it have to be in person? Billion acquisition is just one milestone in the early innings of the company’s story. What is the process to do it efficiently? What questions reveal the most? This episode is sponsored by Owl Labs.

Scale 125

Scale SaaS Payments Sales Recruiting Payment Services 125

OpenView Labs

SEPTEMBER 18, 2019

At Stripe , we build infrastructure that allows internet businesses big and small to accept payments from anywhere. Technology companies who’ve attempted cookie cutter internationalization have generally failed. A growth/salesperson: This person’s focus is on finding customers and growing the business.

Payment Methods 40

Payment Methods Sales Hiring Payment Services Payments 40

OPEXEngine

MARCH 15, 2022

Payment Processing and Currency Management. Local payment management is critical for several reasons. The first is garnering a high acceptance rate on your payments. Many companies opt for a local payment processing solution for better routing and acceptance. Your HR and finance teams will thank you.”.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

OpenView Labs

NOVEMBER 18, 2019

My personal frustration was not reason enough to launch a company, but I quickly realized just how acute and pervasive these problems were for a variety of roles across many industries. Conventional wisdom says best practice is to deliver value up front before you ever ask for any value—payment—from the user.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

SaaStr

JUNE 20, 2019

In this session, the audience will learn about Adyen’s journey from a Dutch payments startup, to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber and Microsoft. People pay with cash and how do you get that cash into your systems?

Payment Methods 134

Payment Methods Merchant Services Payments Payment Services 134

OPEXEngine

OCTOBER 6, 2020

Would customers stretch out payment terms? Limiting layoffs to one round: This nimble yet methodical planning enabled Salsify to cut at an appropriate depth. Creating the Right Culture. From its founding, Salsify has been extremely intentional about building its company culture. How quickly would customers churn?

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40

SmartKarrot

SEPTEMBER 26, 2023

This means that your organization can maintain a good standing in society by ensuring that vices like the ones mentioned above don’t happen in your company. Cultural alignment: a human resources playbook can help you reinforce your firm’s mission, culture, and values.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

ProfitWell

OCTOBER 1, 2019

While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Takeaway: For a culture to be strong, everyone needs to be on board. Mistake 2) Solving for sameness (culture fit vs. culture add).

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And actually, one of the restaurants burned down and took our whole prototype with us, and that was pretty much the end of that company.

SaaS Payments 239

SaaS Payments Scale Payment Services Payment Solutions 239

SaaStr

APRIL 18, 2019

I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. And for me as I mentioned BigMachines is a very personal problem. And also my personal life, my wife and we, well luckily I found out we were pregnant but we were having twins.

Sales Recruiting 162

Sales Recruiting VP of Engineering Scale SaaS Payments 162

SaaStr

OCTOBER 21, 2019

The company raised a monster $60M Series A from Accel and Atomico with only one prior investor being Y Combinator. The company raised a monster $60 million series A from Accel and Atomico in 2017 with only one prior investor, being Y Combinator. billion users to pay for virtual goods through their phones.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

MARCH 17, 2020

Another way that customers become advocates is a personal relationship with the account team. We can also ask informally during a catch-up call, a site visit, personal email out to a ballgame, would you be willing to be an advocate for Talkdesk? One the first one, online reviews is a huge area of focus for our customer marketing team.

Scale 141

Scale Payment Services Sales Hiring Payment Methods 141

Sales Hacker

OCTOBER 20, 2021

Contracts are the lifeblood of modern companies. They define relationships, outline rights and responsibilities, and spell out the details of any sale, including price, timing, payment terms, warranties, and more. In fact, contracts govern most B2B business deals. Manual contract management leaves a lot of room for human error.

Payment Services 102

Payment Services Technical Review Payments Software Review 102

Incredo

NOVEMBER 7, 2019

You may be live demoing to masses on social media or via on-demand video on your website. Did you visit the prospect’s website to see what’s their business at all? And all you have is usually a company name that can guide you in the research process. We are starting right now. Do you know who will be present at the demo?

Payment Solutions 168

Payment Solutions Software SaaS Payments Payments 168

OpenView Labs

SEPTEMBER 5, 2019

In our mission to increase the GDP of the internet, we work with both small startups and public companies, helping them remove the complexity of processing the payments that are the heartbeat of every business. Stripe is a company built by developers, for developers. Shopify is a great example of this kind of relationship.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

CustomerSuccessBox

JULY 19, 2022

There is no clearly defined method for planning, developing, and managing a customer success segmentation strategy. A foolproof onboarding procedure addresses all aspects of: Finance: The payment process, as well as invoicing and billing, should be as simple as possible. Personalization is something that data excels at.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. They don’t have an agenda. You take as long as you need.

Sales Hiring 149

Sales Hiring Sales Recruiting Scale CTO Hire 149

SmartKarrot

MARCH 8, 2022

An Award-Winning Customer Success Professional, Asha Patel is known for leading teams and delivering strategic plans for improving the customer experience in a company. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Daphne Lopes.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company. Bill Clerico : Yeah.

Payment Services 133

Payment Services Merchant Services Payment Solutions Payments 133

SaaStr

OCTOBER 24, 2019

But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. Here’s the payments and if you sign them within the week you’ll be really happy.” So, I think the burn side, right? ” No.

Payments 101

Payments Payment Features SaaS Payments Underperforming Technical Team 101

SaaStr

JULY 26, 2019

It’s not about the convincing sales rep or the old school view of a sales person anymore. In a lot of larger companies, they’re completely okay with giving you two or three year payments all up front. In today’s day and age, it’s about you believing the technology and you can match it to values.

Sales Hiring 139

Sales Hiring Scale SaaS Payments Payment Services 139

Sixteen Ventures

DECEMBER 31, 2019

Metering / Billing / Payment Process. How do I target my customers when they’re not online? In fact, a great question to ask everyone in the company is “how do you contribute to the Desired Outcome of our customers?” Training consumption (online/in-person, technical or otherwise). Customer Acquisition.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? We also tap into the more payment ecosystem, and we have ways of earning money there. And then I would say the last piece, you can never replace the human touch and the human interaction in person. Where are the challenges?

Scale 119

Scale SaaS Payments SMB Sales Hiring 119