SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Write down your principles (like your mission statement) and use it very early for guiding culture and decision making. I’m an execution person.

Scale 157

Scale Payment Services Payment Methods Scaling 157

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. We work with many of the companies who are here at SaaStr, Salesforce, Slack, Twilio, Zoho, and I hope many of you in the room. Dare I say SaaS.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

OpenView Labs

DECEMBER 21, 2020

“The prevailing go-to-market structure for SaaS companies in the last decade is through an inside sales team. Virtually all inside sales teams were forced to go remote in mid-March and haven’t been back in the office since. Teams are starting to ramp back up, and the next chapter of inside sales is a little wild.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SaaStr

NOVEMBER 2, 2019

First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do? Does it have to be in person? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. How does he think about the mortality rate of SMBs?

Scale 133

Scale SaaS Payments Sales Recruiting Payment Services 133

Upscope

JUNE 9, 2021

There are plenty of happy smiling recruitment videos for call centers on Youtube but the real data on how people feel can be found in the comments section. Every call center ceo/manager should spend AT LEAST a full shift on the phone." This job has given me a fear of talking on the phones.” Don't let them know that.

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

OPEXEngine

OCTOBER 6, 2020

But because of their prioritization, the Salsify team developed some of the critical components needed to build and manage the planning process. “At At this point, scenario planning has become a habit—it’s part of our company’s DNA,” says Mary Jefts, CFO of Salsify. Would customers stretch out payment terms?

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40

ProfitWell

OCTOBER 1, 2019

While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Takeaway: For a culture to be strong, everyone needs to be on board. According to Katie that is not an ideal way to assess cultural fit.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40