SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. They were self taught developers.

Scale 120

Scale Payment Services Payment Methods Sales Hiring 120

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

Sixteen Ventures

DECEMBER 31, 2019

In 2016, I co-authored a book for Wiley called “ Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue ” ( Também está disponível em português! ) How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Customer Acquisition.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company.

Payment Services 136

Payment Services Merchant Services Payment Solutions Payments 136

ProfitWell

OCTOBER 1, 2019

While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul. Takeaway: For a culture to be strong, everyone needs to be on board. According to Katie that is not an ideal way to assess cultural fit.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

NOVEMBER 2, 2019

First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do? What is the process to do it efficiently? Does it have to be in person? Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

SaaStr

OCTOBER 24, 2019

But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. Here’s the payments and if you sign them within the week you’ll be really happy.” So, I think the burn side, right? ” No.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

OpenView Labs

NOVEMBER 18, 2019

There are two parts to building a successful and enduring company. The second is developing and sticking to a set of core principles that serve to guide and shape your team, your product and your organization. Conventional wisdom says best practice is to deliver value up front before you ever ask for any value—payment—from the user.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * What changes? *

Scale 125

Scale SaaS Payments SMB Sales Hiring 125

SaaStr

MARCH 17, 2020

.” Maybe they send out a message on Slack, maybe they send you a text message and they say, “Hey, do we have anyone who in Talkdesk could probably be say like of a certain size, with certain number of integrations, maybe in this regional vicinity or in this country?” What am I going to get? So good question.

Scale 146

Scale Payment Services Sales Hiring Payment Methods 146

OPEXEngine

OCTOBER 6, 2020

But because of their prioritization, the Salsify team developed some of the critical components needed to build and manage the planning process. “At At this point, scenario planning has become a habit—it’s part of our company’s DNA,” says Mary Jefts, CFO of Salsify. Would customers stretch out payment terms?

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40

SaaStr

JULY 26, 2019

Prior to founding Zylo, Eric was the VP of Sales @ Sprout Social leading the revenue operations for over 11,000 customers. Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships. Before Sprout Social, he was VP of sales at Shoutlet.

Sales Hiring 147

Sales Hiring Scale SaaS Payments Payment Services 147

SmartKarrot

SEPTEMBER 26, 2023

In addition to developing a robust workforce to help achieve your goals and objectives, an hr playbook encourages the human resource department to be forward-looking, more agile, and bolder in its decision-making processes. Cultural alignment: a human resources playbook can help you reinforce your firm’s mission, culture, and values.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Allison Pickens.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

CustomerSuccessBox

JULY 19, 2022

Successful SaaS companies grow in two ways: by acquiring new customers and by retaining existing customers (i.e., Renewing customers contribute significantly to your annual recurring revenue (ARR), which is an important part of the revenue stream that allows businesses to predict and strategize their internal investments.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52