BrightBack

JANUARY 17, 2022

We started Brightback in 2018 with a vision to automate customer retention for digital subscriptions to improve the consumer experience throughout the journey, deliver measurable revenue ROI to the retention manager via Brightback’s churn deflection funnel, and free up product managers to focus on core services and acquire more customers.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

ChurnZero

MAY 20, 2021

You don’t know why your customers churn. But over time, as your customer base grows and becomes more complex, you find yourself dealing with increasing customer churn, and you have no idea why. . 6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). Pre-Build Phase. Build Phase.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 85

Finance Payments Revenue Payment Solutions 85

Sales Hacker

FEBRUARY 12, 2021

See what the top 10 platforms you should be looking at in 2021 are to make an informed decision for your business needs. Additionally, unlike small CRMs, enterprise CRM platforms are usually able to connect with many other tools. Lastly, an enterprise CRM platform is able to support more than just the sales organization.

Payment Solutions 86

Payment Solutions Enterprise Scale Payments 86

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

ProfitWell

AUGUST 13, 2020

This book is an invaluable read for those building a company or in a leadership position. And how to be vulnerable in a leadership role. Ben also created the Cultural Leadership Fund , connecting the greatest cultural leaders to advance more African Americans into technology. How are churn and new revenue trending over time?

Payments 52

Payments SaaS Payments Payment Methods Underperforming Technical Team 52

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. Leadership matters. The nature of the business changed, so why shouldn’t the multiple change with it?

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Chart Mogul

AUGUST 15, 2019

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. You may have heard of Revenue-based financing (RBF), venture debt or hybrid structures blending a revenue or profit share concept with an equity ownership stake. A high-level look at Revenue-based financing (RBF).

Finance 52

Finance Payments Revenue Payment Solutions 52

SaaStr

DECEMBER 12, 2022

You want your customers to make the payment decision as soon as possible. The shorter the time frame to get value, the more likely you will attract a user and avoid customer churn. Your product reviews on the G2 platform or in video testimonials demonstrate how much users love your product. Lesson 4: Embed in your community.

Payment Methods 175

Payment Methods SaaS Payments Company Culture Payment Solutions 175

Baremetrics

DECEMBER 7, 2023

Adjust your revenue forecast Base-Case scenario Worst-Case scenario Review bank balance before expense adjustments 4. Evaluate your new plan Expense breakdown Comparison to 2019 Comparison to 2020 Target Quarterly view % of Revenue 6. Other things to consider Loans Payment terms Annual plans 7.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The second issue is the timing of some of the major expenses.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

Totango

MAY 29, 2020

Not only should you offer valuable digital resources to customers, you should continue to maintain regular contact with your customers while they remain at risk of churn. The current economic challenges make the causes of potential churn easier to understand than they would have been otherwise. Maintain Communication.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

SaaStr

AUGUST 9, 2019

What ratio of revenue is healthy for professional services to account for? So when Oracle acquired Siebel, funnily enough, they had this hidden gem, which was Siebel on Demand, which was a SaaS CRM platform, competing with the likes of SalesForce.com, that Oracle had acquired. How does Vikas think about professional services?

SaaS Payments 142

SaaS Payments Cloud Technical Review Scale 142

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. Built out a bunch of the orb across product, data, analytics to do much of the same work, to drive retention and monetization.

Payments 100

Payments Pricing Compensation SaaS Payments 100

Baremetrics

AUGUST 5, 2021

Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now. Source: Harvard Business Review Between now and when companies find out what works best, embrace flexibility and give employees the autonomy to get their work done regardless of when and where. Especially with monitoring your metrics.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

ProfitWell

MAY 8, 2020

How are churn and new revenue trending over time? Get it right and your customer success strategy can decrease customer acquisition costs, increase lifetime value, and make a direct impact on your revenue potential. We know right now, amid a crisis, leadership takes on a whole new meaning. MRR LOSS +1.36%.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

OPEXEngine

JANUARY 14, 2020

Price/Revenue Ratio. Source: SEC filings – weighted average by company revenue. Many factors drive the high-growth of SaaS companies, including higher market adoption of SaaS and the structural advantages of the recurring subscription revenue model – see Why SaaS Companies Grow Faster. Deferred Revenue = Deferred Profits.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. How do you think about customers scaling out of that bracket and churn as a result?

Scale 137

Scale SaaS Payments Sales Recruiting Payment Services 137

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. Hire, train, and retain a team of account managers.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

Point Nine Land

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The second issue is the timing of some of the major expenses.

Sales Recruiting 61

Sales Recruiting SaaS Payments Sales Hiring Scale 61

SaaStr

OCTOBER 27, 2022

At SaaStr, our partners are an integral part of our events. That’s why we give boards and leadership teams an elegant solution that simplifies governance. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 2,000 organizations and their 12,000 boards and committees in 32 countries worldwide.

Merchant Services 276

Merchant Services Payment Solutions Onboarding Payments 276

SaaStr

DECEMBER 17, 2019

Enter the platform company. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. Zach : So in our back end, we’ve integrated with about 10,000 financial institutions in the U.S. Zach : About 260.

Payments 144

Payments SaaS Payments Banking Underperforming Technical Team 144

SmartKarrot

APRIL 13, 2020

There has been a gradual shift from client/server architecture to the options provided by a hybrid cloud – the integration of public and private cloud. Owing to cost-effectiveness and confidentiality attributes, SaaS businesses continue to opt for cloud services. Hence, APIs are ubiquitously used for most SaaS businesses.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Baremetrics

AUGUST 30, 2021

This platform is free to use, but how will my private data be handled? These are very important questions to be asking, and show that we’ve gotten wise to some of the more questionable marketing tactics and business practices we’ve been subjected to over the decades. SaaS businesses can greatly benefit from tracking financial insights.

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

SaaStr

JULY 9, 2019

Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. Our first MVP was actually an SMS based app where job seekers would send six SMSes in order to register on our platform.

Scale 169

Scale Sales Recruiting Scaling SaaS Payments 169

ProfitWell

SEPTEMBER 23, 2019

Stripe announces it's raising another $250 mil at a $35 billion valuation in steps to fuel its growth—after a week of launching new services to bring this payments giant into the areas of lending and credit. Stripe raises bills. Streaming services are apparently paying a premium for nostalgia. Subscription Sapiens.

VP of Engineering 45

VP of Engineering Payment Services Payment Methods Subscription 45

SmartKarrot

NOVEMBER 18, 2020

Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Improve platform and services adoption rate and minimize customer and revenue churn. Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Scroll to the right in the table below and filter for integrations to find what works for you. Drive Revenue. Terminus - Account-Based Marketing Platform for Quality Growth. Account Based Selling. Grow Your Pipeline.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Allison Pickens. Anika Zubair. Anita Toth. Dana Alvarenga. Daphne Lopes. Donna Weber.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

MAY 9, 2019

You’re going to have high churn rates,” so on and so forth. If your payment system works, you’re not going to rip it out. The advantage is clear, they have more money and less likely to churn. It’s more likely to be a real business. What I would tell you is it depends on what you’re selling.

Sales Hiring 172

Sales Hiring Scale Payment Solutions Banking 172

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Cultivate a customer-centric culture from leadership down. NPS results in Userpilot.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

yoursales

DECEMBER 12, 2018

During this year we’ll also start sharing the country sales tools stacks series entitles “Sales Tools made In…” Finally all that is being tied together in integrated tool stacks with some of our friends at the companies listed here. Salesforce.com – The Customer Success Platform To Grow Your Business.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

SaaStr

AUGUST 12, 2022

Have revenue, but early, so like 50K ARR after two months of charging for a product. People were so excited about SaaS when public companies were trading at 30 to 50 X revenue that they would want to take that meeting. Now, revenue’s coming in looking good. Last year offered checks of between five and 10, early.

Scale 190

Scale SaaS Payments Scaling SaaS 190

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. Rob Gonzalez: So if you were building a commerce platform today, for example, you wouldn’t do it as single tenant, effectively, deployments.

SaaS Payments 266

SaaS Payments Scale Payment Services Payment Solutions 266

SmartKarrot

JULY 22, 2022

Work closely with leadership in Customer Marketing, Account Management, and Implementation to deliver value across the customer lifecycle and proactively tackle bottlenecks to customer value realization. Plans and executes strategies to drive new revenue opportunities within the existing customer base. Apply here: [link].

Customer Success 3

Customer Success Payment Services Payments Scale 3

yoursales

JANUARY 29, 2021

Salesforce.com – The Customer Success Platform To Grow Your Business. Salesflare – Simple yet powerful CRM for small businesses selling B2B. Mimiran – More Leads and More Deals for SMB Services Business. Membrain - Complete Platform for Complex B2B Sales. 360 Business Tool - CRM with Much More.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

Salesforce.com – The Customer Success Platform To Grow Your Business. Less Annoying CRM – A simple CRM built just for small businesses. Marketcircle – Achieve Big Things with Your Small Business in 2020. Membrain – Complete Platform for Complex B2B Sales. Drive Revenue.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102