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Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders?

SaaStr

Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. You will need a VP of Engineering to manage these processes, recruit and build the team, and make your product more secure and enterprise-ready. You’ll need more than 5–10 engineers to go big.

Scale 256
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Thanks to Bee, ChartMogul, Maast, SecureFrame, and StratusGreen for Sponsoring SaaStr Annual 2023!

SaaStr

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Secureframe helps companies get enterprise ready by streamlining SOC 2, ISO 27001, GDPR, CCPA, PCI DSS and HIPAA compliance.

Payments 234
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Thanks to ChartMogul, ChurnZero, Cledara, Secureframe, and Verdane for Sponsoring SaaStr Europa 2023!

SaaStr

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

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5 Challenges in Moving Upmarket and How to Overcome Them with Salesforce Ventures

SaaStr

By going upmarket, you can land bigger deals with more opportunities to upsell and lower churn. As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment.

Scale 197
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What’s The #1 Challenge After $1m-$2m ARR?

SaaStr

Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. You will need a VP of Engineering to manage these processes, recruit and build the team, and make your product more secure and enterprise-ready. You’ll need more than 5–6 core engineers to go big.

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How to Build Great SaaS Reporting for Enterprise Users

Frontegg

Applications in an enterprise environment must deliver total transparency together with clearly demonstrable value, so you need to give customers the tools to look under the hood and show your app’s worth. Churn is a major challenge for SaaS companies, with customers churning through an average of 30% of their apps each year.

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How Instapage is using ChartMogul to move upmarket

Chart Mogul

Using ChartMogul, he can get a more in-depth perspective on individual customer plans, lifetime value, and churn, which he then uses to do a financial modeling and help define departmental budgets. While many of the companies we speak to count MRR as their North Star metric, Instapage prioritizes churn.