ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? We already have reporting in Salesforce; what are we really getting out of a CS platform? CS platforms offer better integrations with your CS tech stack.

Payments

FastSpring

JULY 29, 2025

SaaS, software, and mobile app companies are always chasing the next logos, stacking pipeline, and are obsessing over booked revenue. But to measure success, you need to understand what’s underneath all of these KPIs. Dig a little deeper and you’re going to find net revenue retention (NRR) which tells you who stayed long-term.

Merchant Services

User Pilot

JULY 17, 2025

What’s your biggest challenge with customer churn right now? Understanding the root causes of customer churn is the first step to reducing it. Identifying why users are leaving Proactively engaging at-risk users Measuring churn accurately How do you currently track customer health and predict potential churn?

Churn

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services

User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? While it may sound too good to be true, the reality is that you can achieve this by implementing an effective customer expansion strategy. How to calculate customer expansion revenue?

Strategy

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates.

Payment Features

FastSpring

JUNE 9, 2025

Retention Strategy Rather than losing customers permanently due to cancellations, the pause feature provides an alternative. By allowing customers to pause their subscriptions, businesses can retain them over the long term, improving customer lifetime value and reducing churn rates.

Merchant Services

ChurnZero

APRIL 25, 2025

Customer teams have more data at their fingertips than ever before. And the shift to better integrate CS and sales is well underway. What do our CS leaders and teams do with mountains of historical, behavioral, and customer journey data? Onboarding and retention strategies are standard practice. Where can you start?

Forecasting

Teamgate

JULY 25, 2025

Case Studies Learn best practices from our customers. Integrations +1 725-254-2694 Start Free Trial Login Log in Sign up REQUEST A DEMO --> Sales Management S.M.A.R.T. goals enhance sales performance and CRM effectiveness, turning vague objectives into actionable strategies for success. " S.M.A.R.T.

Scale

Blulogix

JULY 29, 2025

By BluLogix Team Why Billing is the Foundation of IoT Monetization Ready to see how BluIQ can transform your billing process and help you achieve integrated, automated, and accurate complex monetization? They build customer trust with proactive alerts and real-time dashboards.

Payments

Stax

JUNE 17, 2025

The world of payments is constantly evolving, with new technologies and shifting business demands reshaping how money moves. In an interview with Karen Webster , CEO of PYMNTS , Paulette Rowe , CEO of Stax, pulled back the curtain on the critical strategies and innovations driving the next wave of payment partnerships.

Payments

SaaStr

JANUARY 15, 2025

But reality is different: “We know our customers so well, and we know that what they really want is for us to just do it for them.” ” Mangomint focuses on being the complete solution rather than offering endless integrations that are often dead ends.

Scale

User Pilot

MAY 28, 2025

Meanwhile, your users churn because they find the app confusing. Not another tool you have to duct tape into your stack, but one platform to build, test, and improve mobile experiences. As part of the broader Userpilot platform, it helps you guide, engage, and learn from mobile users at every stage of their journey.

Mobile

User Pilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses.

Payment Methods

Totango

FEBRUARY 12, 2025

For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts. This article illustrates how large enterprises can modernize customer health scores for growth.

Enterprise

Sales Hacker

FEBRUARY 11, 2025

Jordan demonstrates how to use the FIND (Focus, Investigate, Narrate, Deploy) process for your go-to-market strategy and how to speed this up with OpenAI’s Deep Research AI tool. Jordan also shares the prompts and processes he uses when researching target accounts, messaging buyers, and driving revenue. com slash GTM.

ChatGPT

User Pilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. What directly drives revenue? Cross-platform analytics data on Userpilot.

Payment Solutions

User Pilot

MAY 17, 2025

Similarly, colors, icons, date formats, and even payment methods can have vastly different meanings and usability standards across regions. Your localized experiences, combined with other in-app personalization strategies, will enable you to consistently deliver value and reduce user churn. Monitor uninstall rates and churn by region.

Mobile

SaaStr

AUGUST 24, 2024

Dear SaaStr: How Do Enterprise SaaS Companies Deal With Late Payments? Yes, in the end, you have to be willing to switch off the platform. Do it the same exact way you’d want to be treated if you were a customer. They’ll get the check for you if in the end, A/R doesn’t with a dedicated process like the above.

SaaS Payments

Payrix

MAY 14, 2024

No one knows this better (or more intimately) than a software company Chief Revenue Officer (CRO). Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. It was an Embedded Finance play starting with payments. [It

Payments

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue. Take a traditional business, like a furniture store.

Scale

SaaStr

MAY 8, 2021

bills, “payment terms”, and often, repeated follow-up. But getting paid in a simple ACH or credit card payment each month can be magical. Annual deals can create unnecessary customer friction. Big customers will want to pay annually. Annual deals mask churn. Annual contracts require P.O.,

SaaS Payments

SaaStr

MAY 4, 2022

These days, as the business lead for invoicing at Stripe, Xie has earned her own stripes in navigating the unique challenges of building and thriving in the SaaS marketplace. What makes a SaaS business so hard? As your business grows in complexity, these drags on your infrastructure can impact your product development.

Payment Features

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Integrating customer-facing subscription management tools on your own site.

SaaS Payments

SaaStr

SEPTEMBER 26, 2019

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. And even before they did, panic set in in businesses with no cash reserves. The first thing SMBs did was look at their credit card payments and cancel everything they could.

SaaS Payments

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance.

Sales Hiring

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions

Baremetrics

FEBRUARY 15, 2021

Confused about customer churn vs. revenue churn? Churn means lost money or lost customers. These metrics help you understand two different things: Customer churn — the number of people you've lost. Revenue churn — the amount of revenue you've lost. What is Customer Churn?

Churn

Chart Mogul

SEPTEMBER 17, 2020

Monthly recurring revenue is one of the least exciting topics to take on in 2020. While I was researching this topic, I reached out to our Customer Success and Sales teams to see if many customers were coming to them with questions about MRR. MRR stands for Monthly recurring revenue. It is simple (to calculate).

Payments

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success

SaaStr

JUNE 17, 2022

The exact % can vary based on types of payments and customer size. Whatever it is, that extra bit is the cheapest financing of your business you’ll ever get. So if you haven’t hired a dedicated Customer Success Manager well ahead of your first renewals — make sure you do. We aimed for 120%.

SaaS Payments

Totango

DECEMBER 15, 2020

Customer success is the key to building strong customer relationships. When your brand helps your customers succeed at their goals, they want to continue your relationship. Customer success nurtures the positive experiences of your brand, promoting repeat business and retention.

Customer Success

Baremetrics

JANUARY 9, 2022

Reducing churn is the single most important thing your SaaS. By some estimates, it is up to 25 times cheaper to keep a customer happy than to onboard a new one. So how do you identify customers at risk of churn? I’ll also give you positive actions you can take to reduce and even prevent customer churn.

Churn

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Stay tuned and read on to incur extra SaaS revenue. Didn’t this get you curious already?

Customer Success

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions