FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. How you should think about building a sellable business. Jump to highlights.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Intercom, Inc.

OCTOBER 27, 2022

?. Manual document collection is not exactly what you would call a seamless process. Back in 2013, the entrepreneur founded and single-handedly organized B2B Rocks , a SaaS conference that today gathers over 1500 founders, investors, and industry leaders. SaaS-struck. What follows is a lightly edited transcript of the episode.

Technical Review 118

Technical Review Software Review Development Team Review Systems Review 118

Sales Hacker

MAY 9, 2019

The Process for Creating a Sales Compensation Plan. Once you understand how to create a fair compensation plan for your sales team, you can check out some examples: Sales Development Rep (SDR) Compensation Plan Example. Here’s an example of OTE levels for a SaaS business hiring salespeople in the Bay Area: Table 2.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Tom Tunguz

AUGUST 11, 2014

When I started in the venture business and met software companies, I never heard the words customer success during pitches or throughout diligence or in board meetings. A few years later, customer success has become equal in importance to sales and marketing and engineering and product within SaaS companies. So, why now?

Customer Success 100

Customer Success SaaS Payments Payment Services Development Team Review 100

Baremetrics

MAY 7, 2019

Every business is funded, it’s just a matter of how it’s funded. Every business, every founder, and every market is different and requires a unique approach. I guess what we’re trying to say is: Do what’s best for you, your business, and your customers. What do I need funding for? Buffer spent $3.3

Finance 111

Finance Startup SaaS Payments Payment Methods 111

Baremetrics

AUGUST 24, 2021

Arguably the most beautiful aspect of SaaS or subscription based businesses is the recurring revenue that comes with them. As a business owner or founder, you worry far less about how much cash is in the bank with the predictability that Monthly Recurring Revenue (MRR) brings. Table of Contents. Changing the Price 2.

Subscription 97

Subscription Payment Features Software Review Payments 97

Baremetrics

SEPTEMBER 30, 2021

Depending on the amount invested, it is possible that all members of the team are working full time jobs to support themselves and then doing that again to push their startup onto the market. The advanced analytics and reporting tools Baremetrics offer provide affordable, fast, and flexible means to maximize your SaaS revenue.

Payments 110

Payments Revenue Startup Development Team Review 110

Baremetrics

SEPTEMBER 15, 2021

For a SaaS business to survive, it needs to track its business data. For a SaaS business to thrive, it needs to deeply understand what the business metrics mean for the state of the business. That leaves you with one question: Can I get a product to do this business metrics analysis for me?

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94

ProfitWell

DECEMBER 19, 2019

Security is a primary concern in today’s SaaS market. In the past decade, there’s been a fundamental shift in how companies do business online, and many customers still don’t trust or understand the changes that have occurred. Building credibility as a cloud-based business is harder than ever. What is SaaS security?

SaaS Payments 74

SaaS Payments Payment Services Technical Review Payment Methods 74

SaaStr

JULY 8, 2020

It sounds minor or technical, but if you want to due diligence on a human being, I get to do it a few 100 times a year. Personally, our team has been holding back a little bit. We can only process so much change, and I feel like we’ve been through three worlds since early March. I’m here.”

Investment 188

Investment Technical Review Part-Time VPE Development Team Review 188

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

SaaSOptics

MARCH 1, 2022

What makes finance teams throw up their hands and say, “I just need a tool that can do X!” finance teams are responsible for planning the financial roadmap of an organization and keeping everything in balance. Most finance teams are familiar with enterprise and integrated solutions (think Netsuite, Sage Intacct.).

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

User Pilot

JULY 28, 2024

For instance, a retention specialist at a high-growth SaaS startup might focus on building relationships with early adopters and providing personalized onboarding support, while one at a large enterprise might focus on analyzing churn data and developing targeted retention campaigns. Looking into tools for retention specialists?

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

User Pilot

JULY 25, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Looking into tools for retention specialists? Book a demo to see it in action!

Retention 52

Retention Sales Hiring Development Team Review Software Review 52

User Pilot

JULY 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Book a demo to see it in action!

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. We are post-term sheet moving along diligence. Probably a good thing to talk about.

Scale 245

Scale SaaS Payments Scaling SaaS 245

SaaStr

MAY 27, 2020

Maybe you want to launch a business. We woke up February 2020 with a shock to the system and no idea what it would mean for our business. We woke up February 2020 with a shock to the system and no idea what it would mean for our business. They see it where SaaS companies might trade at 13 times, 15 times, 17 times trailing.

Technical Review 246

Technical Review Payment Services Payment Methods Development Team Review 246

SaaStr

AUGUST 9, 2019

To date they have raised over $113m in financing from some of the best in the business including Tiger Global, Battery Ventures, Boldstart, Canaan, Cisco, and Redpoint, just to name a few. In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. *

SaaS Payments 147

SaaS Payments Cloud Technical Review Sales Hiring 147

SaaStr

JUNE 14, 2019

Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications. Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. How do they set up the process from there?

Sales Hiring 156

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 156

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. and we’re getting some great reviews, which is awesome.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

FastSpring

APRIL 30, 2024

While the financial reasons are strong to switch to subscriptions, your path to roll out this massive change to your business is filled with peril. Are you looking for a merchant of record that will help you grow your subscription software business? Podcast Full Interview: Audio Listen online or find it on more podcast services.

Subscription 158

Subscription Payment Features Payments Payment Solutions 158

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 147

VP of Engineering CTO Hire Technical Review Sales Hiring 147