FastSpring

AUGUST 2, 2023

When TestDome was created, CEO and co-founder Mario Zivic knew the pre-employment testing software company wouldn’t be able to rely on domestic sales to succeed. “As Are you looking for a merchant of record that will partner with you to grow your business internationally? Selling internationally is key to their business model.

Payment Solutions 142

Payment Solutions Payment Methods Merchant Services AI Search 142

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. However, the higher the rate, the better your business health. Use interactive walkthroughs to drive customer success.

SaaS Payments 77

SaaS Payments Business SaaS Payment Solutions 77

SaaStr

APRIL 1, 2023

The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. There are over 400M small businesses worldwide. Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Most didn’t even have internet.

Scale 205

Scale SMB Merchant Services Payment Methods 205

User Pilot

JANUARY 11, 2024

As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. You can make the onboarding experience less stressful by simplifying the signup and KYC processes.

Onboarding 96

Onboarding Payment Services Customer Success Payment Solutions 96

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 89

Payment Services Payment Features Payments B2B 89

Intercom, Inc.

DECEMBER 31, 2019

Putting narrative order on the past decade, a 10-year-period that has somehow remained stubbornly nameless, is quite the challenge, but it’s impossible to make sense of the 2010s without understanding the role of software. Rise of the cloud and SaaS businesses.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

FastSpring

MARCH 8, 2024

However, as SocialBee utilizes many different ways to package and monetize their software as a service subscriptions, they began discovering new ways to test the FastSpring platform’s capabilities. Are you looking for a merchant of record that will partner with you to grow your business internationally?

Merchant Services 142

Merchant Services Payments Subscription Payment Features 142

SaaStr

SEPTEMBER 22, 2021

And they are both incredibly impressive — 118% growth at $3B run-rate and $500m in ARR in software alone may be an all-time record — but also, perhaps not SaaS? #1. With gross margins of only 21%, is Toast really a software company? Wix just has more software revenue to blend the total margins higher.

Payment Methods 277

Payment Methods Payment Solutions Payments Cloud 277

Baremetrics

JULY 8, 2021

In order to run efficiently, they needed the right tool to analyze data from Stripe and segment their customers. Solution: They signed up for Baremetrics. Right away, its analytics tools made it easy to calculate key SaaS metrics and segment customers based on customizable attributes. Table of Contents.

Payment Services 105

Payment Services Payment Solutions Payments SaaS Payments 105

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). Learning What Matters to Your Business.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. In their early stages, SaaS software startups typically target the early adopters in the tech or mid-market segments.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Totango

SEPTEMBER 30, 2020

Today we are releasing the Early Warning System SuccessBloc, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. You’ve likely experienced this scenario before: you’ve got a customer who’s using your products regularly and getting value out of your solution.

Payment Solutions 62

Payment Solutions SaaS Payments Payment Services Marketplace as a Service 62

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

Subscription Flow

NOVEMBER 13, 2023

This necessitates the use of specialized software by subscription-based businesses to manage their subscriptions and automate recurring billing and revenue operations. Less tech-savvy business owners transitioning from legacy systems may want guided onboarding rather than self-service.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 108

Customer Success Payments SaaS Payments Payment Methods 108

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. In the old days, growing your business was easy. Tell people about your business, get them in the store, sell them things, then look for more customers.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Why is Automation important to scale Customer Success? Especially if you’ve thousands of customers. Managing your customers and their success path as a SaaS company is a meticulous process.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

User Pilot

APRIL 29, 2024

Customer lifecycle segmentation separates customers according to their stage in the customer journey. You can segment your customers based on their feedback responses as well as in-app behavior. A segmentation survey is a form used to categorize customers or a market into groups based on shared characteristics.

Payment Solutions 84

Payment Solutions SaaS Payments Payment Methods Payments 84

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Assess the quality of the customer success efforts. That is important to track.

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. HubSpot CRM.

Payment Methods 79

Payment Methods B2B Payment Solutions Payments 79

SaaStr

JULY 31, 2020

And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . Last year, the company doubled its headcount, tripled revenue and landed on G2’s Top 100 Global Software list. . The NLP (Natural Language Processing) technology has even provided guidance on how to handle COVID-19 discussions with customers and prospects. .

Scale 354

Scale Artificial Intelligence Payments Payment Services 354

SaaStr

NOVEMBER 21, 2022

Robert Butler, Chief Commercial Officer at Payrix, has spent over 25 years in fintech and has most recently grown Payrix from $4 million to $100 million in ARR over the last four years, leading to a successful buyout and the launch of Worldpay for Platforms. Brex then scaled its payments business quickly.

Payments 194

Payments Payment Methods Embedded Payments Scale 194

User Pilot

OCTOBER 24, 2023

Hybrid models and pre-payment discounts offer a good middle ground for scenarios where raw usage data isn’t the best value metric. Monthly active users (MAUs), gigabytes of storage (GB), and data points per minute (DPM) are a few examples of units that can be used to track/limit product usage or get customers to upgrade their plan.

Pricing 93

Pricing Payment Solutions SaaS Payments Payments 93

Baremetrics

APRIL 25, 2021

They needed a tool to analyze data from Stripe , manage dunning, and consolidate customer information. SOLUTION They signed up for a free trial of Baremetrics. Right away, its tools gave smarter insights about their Stripe data, automated their dunning campaigns, and organized customer information for efficient use.

Payments 98

Payments Payment Services Payment Solutions Payment Methods 98

FastSpring

JANUARY 19, 2023

When NitroPack was first getting started, they used PayPal to accept and process payments. “It This solution lasted less than a month. Using PayPal, software companies can send U.S.-style style receipts and invoices, but the payment platform doesn’t create the type of invoices that the EU requires for most B2B transactions.

Merchant Services 125

Merchant Services Payment Services Payments Payment Features 125

Totango

FEBRUARY 9, 2022

The start of the renewal phase depends on the length of your customer’s contract as well as your policy. For example, if a customer is on an annual cycle, the renewal period might start during the last few months of their contract. Payment Gateways. Making it easy for customers to pay is critical for effective renewal.

Outsourced Development 93

Outsourced Development Payment Services Payment Solutions Retention 93

User Pilot

APRIL 3, 2024

Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. Let’s dive into what makes this product-led approach tick.

Innovation 84

Innovation Payments Strategy Payment Solutions 84

Intercom, Inc.

MARCH 10, 2022

When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. not JUST when they’re at the checkout).

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Totango

JULY 15, 2022

Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your current customer base is your greatest (and perhaps only) source of dependable revenue growth. . Leveraging the Detect Risk SuccessBLOC and Avoid Customer Churn .

Payment Methods 84

Payment Methods Payment Services Payments Payment Solutions 84

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 93

SaaS Payments Software Review Payment Solutions Payment Methods 93

CustomerSuccessBox

MARCH 15, 2022

Use this analogy to explain your SaaS business model. For SaaS organizations, the purpose of a free trial is to obtain a customer. Customers that sign up for a free trial are a great marketing target because they’ve already committed to your business enough to sign up and maybe provide relevant information.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

Neil Patel

SEPTEMBER 10, 2021

It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. Even small businesses need to adopt AI technology to keep up. The good news is there are many tools and software platforms available, so you are likely to find one that meets your needs. Who Should Use Systeme?

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

Kellblog

MARCH 6, 2019

Enterprise SaaS has drifted to a model where many, if not most, companies do multi-year contracts on annual payment terms. Buyers typically perform a thorough evaluation process before purchasing and are quite sure that the software will meet their needs when they deploy. We have six customers, Alpha through Foxtrot.

SaaS Payments 73

SaaS Payments Payment Solutions Payment Services Payments 73

ProfitWell

APRIL 17, 2020

It's in the best interest of every SaaS company to ensure its customers are able to understand and make the most of its products. The best way to do that is with a thorough customer success program. What is a customer success program? Are you prioritizing customer success?

Customer Success 61

Customer Success Churn SaaS Payments Payment Solutions 61

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. We understand that these changes may impact your business, and staying informed is crucial for smooth operations.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78