Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

FastSpring

MARCH 15, 2024

And as the CEO of both Skillshot Media (a turnkey events production company for esports events) and Ghost Gaming (a “gaming lifestyle brand” that supports esports teams and gaming content creators such as Twitch streamers), he dives ever deeper into marketing to gamers and other gaming industry professionals. I’m David Vogelpohl.

Payment Methods 194

Payment Methods Marketplace as a Service Payment Solutions Payments 194

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

User Pilot

FEBRUARY 10, 2023

In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. It enables businesses to make data-driven decisions. Customer intelligence analytics is a two-step process of collecting customer data and drawing insights from it. The four main types of customer intelligence data.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

Buffer Resources

JANUARY 15, 2024

I spoke to leading B2B content marketers (an in-house content director, agency owners, top freelancers, and thought leaders) to find out what they think B2B brands can do to create good content in 2024. " Short thinks brands need to spend more time and resources understanding their audience. Interview them. Listen intently.

B2B 57

B2B Technical Advisors SaaS Payments Underperforming Technical Team 57

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. What are the values of the brand?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. We really do touch every organization in the business, which consists of product and engineering, services, sales, marketing, product, and people,” he explains. “So And much more!

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there.

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Chart Mogul

SEPTEMBER 19, 2019

Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., SaaS founders and operators need help structuring and understanding the importance of sales basics. But sales is the one thing founders cannot oversee — without it your startup will die. Or jump right into it!

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Sales Hiring Scale Sales Recruiting Startup 93

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Soren: My Co-founder and I met in graduate school where we were creating algorithms for processing satellite imagery. The company is focused on “putting the math behind advertising for data-driven, profitable results.”

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

JUNE 14, 2019

Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications. Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. How many meetings is normal to have in this process?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

Sales Hacker

SEPTEMBER 16, 2019

Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. Outside sales is the sales of products and services through in-person, face-to-face interactions. Armed with today’s sales enablement tools, Skype, and Zoom, a large portion of the job can be done from the office.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Payment Methods 82

Chart Mogul

SEPTEMBER 19, 2019

Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., SaaS founders and operators need help structuring and understanding the importance of sales basics. But sales is the one thing founders cannot oversee — without it your startup will die. Or jump right into it!

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

Sales Hacker

AUGUST 4, 2023

This is when startups were for nerds, and Ivy League grads were still going straight into investment banking instead of SaaS sales. I actually had my first job interview with Udemy from a payphone call center outside of Grenada, Nicaragua. He had this amazing Quora feed that he wrote under the brand SaaStr. I said yes.

Scale 62

Scale Sales Hiring Sales Payments 62

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

FastSpring

OCTOBER 12, 2023

In Dave’s words, “What is it about your product or service that the users say in their own words they love ?” I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 178

Payment Methods SaaS Payments Payment Solutions Payments 178

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Allison Pickens. Amarachi Ogueji. Anita Toth. Annette Franz.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

NOVEMBER 21, 2020

398: Rob Gonzalez is the Co-Founder & CMO @ Salsify, empowering brand manufacturers to deliver the product experiences consumers demand at every point in their buying journey. In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. *

SaaS Payments 250

SaaS Payments Scale Payment Services Payment Solutions 250

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Deliver exceptional customer support using AI and self-service resources.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

FastSpring

MARCH 15, 2021

While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. Why Shift to a Subscription Revenue Model. If you have a product or service that can be offered as a subscription, right now is the perfect time to make the transition. Popular SAAS Revenue Models.

Payment Features 142

Payment Features Payment Services Subscription Payment Solutions 142

SaaStr

MAY 9, 2019

If we really look at a lot of YC companies now a days, we have a ton of B to B companies, and the most common mistake they make is they don’t really understand if they can afford the process they need to do to acquire customers. If your payment system works, you’re not going to rip it out.

Sales Hiring 167

Sales Hiring Scale Payment Solutions Banking 167

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

Payment Methods 191

Payment Methods Merchant Services Scale Payments 191

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. The process for using your research to create social media ads, landing pages, and email sequences that actually convert. So, let’s dive in. Introduction.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing.

Sales Hiring 228

Sales Hiring Sales Recruiting Scale Payment Methods 228

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. Ari : All Right.

Payments 143

Payments SaaS Payments Banking Underperforming Technical Team 143

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

Sales Hacker

MARCH 2, 2020

Strategy and Process. Predictable Revenue. Sales Enablement. The Sales Enablement Playbook. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. It’s a simple, timeless, and repeatable process that’s been known to help reps close 30% more sales.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Sales is a brutal profession.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

User Pilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. Offering self-service support.

SaaS Payments 94

SaaS Payments Marketing Payment Solutions SaaS 94

FastSpring

JANUARY 8, 2019

They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost. A security mechanism that determines if a payment account has sufficient funds to complete a given transaction. The AOV can be calculated by dividing the total number of orders received by the total sales revenue.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. What questions must you ask?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

SaaStr

MARCH 3, 2020

So you look at companies, Top 10 SaaS companies in history, none of those companies got their first VP of Sales wrong. So I have a process, sort of a checklist. And you should prepare for a long process potentially to make this hire. For most startups, that’s the difference between life or death. That’s your ideal.

Sales Hiring 152

Sales Hiring Sales Recruiting CTO Hire Scale 152

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. And so, yeah, very surreal.

Acquisition 118

Acquisition Payments Payment Methods Scale 118