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Scaling Customer Success from 0-5,000 Customers with Drata’s VP of Customer Success and VP of Customer Experience

SaaStr

Your Blueprint for Winning Some recommended focus areas Drata used to scale to 5,000 customers were: Service Customer loyalty Brand perception Focus on ICP The first three bullets go hand-in-hand. Walker Research found in 2024 that the customer experience is now equal to price and product regarding key brand differentiators.

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Meet the team: Intercom’s Brand Studio on evolving our brand

Intercom, Inc.

You wouldn’t expect to find a Brand Studio at every tech startup, but then again, we’ve always enjoyed doing things a little bit differently. And lately, they’ve been quite busy with our brand refresh project. In this episode of Inside Intercom, we chat with some of the team behind the brand: Scott Smith , Creative Director.

Branding 222
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Thanks to BlueSnap, Printfection, Salesloft, Subskribe, and WorkOS for Sponsoring SaaStr Annual 2022!

SaaStr

Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. WorkOS provides APIs to make your app enterprise-ready, with pre-built features and integrations required by IT admins. Start selling to enterprise customers with just a few lines of code.

Payments 257
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How to Scale a Platform and Ecosystem to $10B with Atlassian CRO Cameron Deatsch (Pod 611 + Video)

SaaStr

Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. Businesses work with solution partners to help their brands accomplish specific goals. The Atlassian ecosystem comprises three types of partnerships: Solution partners.

Scale 261
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11 application security questions that show if your SaaS is enterprise-ready

Audacix

Enterprises realise that your cloud software probably doesn't work in an independent and unconnected silo. You probably host it on AWS/Google Cloud/Azure - brands that are well known for prioritising your and their own security. What are your decision-making criteria when selecting cloud partners?

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The 8 Pillars of Self Service in SaaS Applications

Frontegg

4 – Support – Lack of support for “core elements” is arguably the biggest contributor to accelerated churn and brand damage. Anything less can result in accelerated churn with a negative impact on your brand performance, especially when it comes to enterprise customers. Who will take care of your core technology?

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Rubrik: Benchmarking the S-1 Data

Clouded Judgement

For select customers in highly regulated industries subject to stringent data control policies, we offer RSC-Private as an enterprise-ready, self-managed version. We are trusted by some of the world’s largest organizations and brands to protect their data.”