SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

Payment Methods 213

Payment Methods Merchant Services Scale Payments 213

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. Colin here, CEO of a startup, B2B SaaS, and raising a seed round right now. Take the meeting.

Scale 207

Scale SaaS Payments Scaling SaaS 207

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Sales Tools for Professional Sales. What do we mean with "best"? Other CRMs.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Sales Tools for Professional Sales. What do we mean with "best"? Other CRMs.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. You’ll get lots of content from us along with advice for your sales process. Which sales tools best support your sales process?

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. You’ll get lots of content from us along with advice for your sales process. Which sales tools best support your sales process?

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode. Actually, two.

Payment Solutions 154

Payment Solutions Pricing Payments Payment Services 154

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So I think that is somewhat of a good news in this in that SaaS businesses are sticky.

Sales Hiring 166

Sales Hiring Scale SaaS Payments Payment Services 166

Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

SaaStr

MAY 16, 2019

Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center. We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. Want to see more content like this?

Merchant Services 166

Merchant Services Payment Methods Data Sales Hiring 166

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 125

Payments Merchant Services Payment Solutions Payment Services 125

SaaStr

APRIL 18, 2019

And I’ve been building SaaS Companies now for 20 years, so that’s a long time. But they were doing it earlier than Java and trying to do it in a way where it gets deployed on the internet, which is something we would call SaaS today. I sell highly engineered complex pumps and I can’t sell them like a book online.”

Sales Recruiting 178

Sales Recruiting VP of Engineering Scale SaaS Payments 178

SaaStr

JANUARY 14, 2020

In this presentation, Pluralsight co-founder and CEO Aaron Skonnard will discuss how Pluralsight successfully transformed its business to serve both individual and enterprise customers independently and will share his lessons for SaaS companies looking to tap into individual customers to sell into enterprises and vice versa. He saw something.

B2B 134

B2B B2C Scale New CTO 134

Sales Hacker

MARCH 2, 2020

As a lifelong learner, I turn to books whenever I want to expand my thinking or improve my performance. And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Books that made the cut: Are on my own bookshelf. Strategy and Process.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

FastSpring

MARCH 27, 2023

Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. And I just started a consulting business, it was a service business. Corporate learning is really enterprise SaaS.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

ProfitWell

AUGUST 13, 2020

But first, the B2B SaaS index. This book is an invaluable read for those building a company or in a leadership position. While many tout how great it is to run a company, Ben is honest in this book and shares what it actually takes to run one. And how to be vulnerable in a leadership role. About the author.

Payments 52

Payments SaaS Payments Payment Methods Underperforming Technical Team 52

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). How did he see his decision-making process change post raise?

Scale 101

Scale Payment Methods SaaS Payments Payment Services 101

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. The process for using your research to create social media ads, landing pages, and email sequences that actually convert. So, let’s dive in. Introduction.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. You get an impulse to define your internal processes.

Customer Success 90

Customer Success Payments Payment Services Scale 90

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. It’s not really surprising that so many tech company executives punt on the traditional corporate strategy process. What they don’t do is get bogged down in process or complexity. At a Glance.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

SaaStr

OCTOBER 10, 2019

Free services must meet users’ basic needs, while also encouraging them to upgrade to the paid version once those basic needs are met. We are an early stage VC, mostly focused on SaaS all over Europe and and beyond. Like they were looking at this existing forums as the online version of lifeless paper forms. My pleasure.

Scale 141

Scale Scaling Payment Methods SaaS Payments 141

BrightBack

AUGUST 19, 2019

Leadership in sales, marketing and beyond must be motivated and incentivized to optimize the entire customer lifecycle – not just to close new bookings or upsells and renewals. When it comes to measurement, a single churn goal needs to be communicated from executive leadership to the rest of the company. This is a challenge.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. What I love about SaaS as a product person is that it’s a longterm value exchange. This lesson is a nod to the book, Monetizing Innovation. Want to see more content like this? Hi, everybody.

Payments 101

Payments Pricing Compensation SaaS Payments 101

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. I mean, my background is growth and we tried all of the growth hacks in the book, including the book that I wrote. We put it online, $10,000, and we started talking to our customers. You had town car services before. Want to see more content like this?

Acquisition 143

Acquisition Software Review Payment Methods Marketplace as a Service 143

SaaStr

OCTOBER 24, 2019

I’m an entrepreneur-turned-investor, co-founder of an early generation one, SaaS company called Message Labs that we founded in 2000. Exited to Semantic in 2008 and had a good exit for the early SaaS businesses then set up Notion and we focus on SaaS companies, mainly in Series A in the European market.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Harry Stebbings: Oh it was so nice to see you in person, but I do want to start today with some context.

VP of Engineering 137

VP of Engineering CTO Hire Technical Review Sales Hiring 137

SaaStr

AUGUST 27, 2019

As each of you have likely personally experienced, whether you’re a founder on sales, with each compensation lever you pull, there are inevitably behaviors on the sales team that get pushed. And so that required leadership coming in and saying, “What exactly am I looking to incentivize here?” It will pay off.

Sales Recruiting 137

Sales Recruiting Sales Hiring Scale Sales 137

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 164

Sales Hiring Scale Payments Cloud 164

OpenView Labs

MARCH 27, 2020

You want them to be able to focus on providing the best product, service and support possible. And as your customers work through the uncertainty in the market, they likely aren’t looking to demo your software in person right now or even in the next few months. They’re on the front lines serving your customers each day.

Payment Services 52

Payment Services Payments Payment Solutions Travel 52

ProfitWell

SEPTEMBER 25, 2019

Choosing which revenue model works best for your SaaS business, though, is not easy (even if that's all you want to do is choose a revenue model for your SaaS business). The subscription model is the “vanilla” SaaS revenue model, not that there’s anything boring about a well-worked subscription plan. Subscription. Pay-Per-User.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

SaaStr

DECEMBER 13, 2019

So tell me how did you make your way from the wonderful coast of the UK into the world of SaaS and come to now be one of the leading CIOs in the really rising mega wave of enterprise SaaS? But I want to kick off today with a little about you. Yousuf Khan: Well, I think leading CIO is questionable, but I’m getting there.

Technical Advisors 165

Technical Advisors Scale Technical Review Payment Solutions 165

SaaStr

AUGUST 15, 2019

How did you come to found MessageBird and really one of the fastest growing and most exciting opportunities in SaaS in Europe today? Then we couldn’t process the payments. No, in all seriousness, I read a couple books on it to be really honest. Very, very, very efficient book. What was that aha moment?

Scale 101

Scale Payment Methods Scaling SaaS Payments 101

SaaStr

AUGUST 15, 2019

How did you come to found MessageBird and really one of the fastest growing and most exciting opportunities in SaaS in Europe today? Then we couldn’t process the payments. No, in all seriousness, I read a couple books on it to be really honest. Very, very, very efficient book. What was that aha moment?

Scale 101

Scale Payment Methods Scaling SaaS Payments 101

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices. I'll tell ya just why.).

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’ Amarachi Ogueji. Anita Toth. Annette Franz is the Founder and CEO of CX Journey Inc.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Cultivate a customer-centric culture from leadership down. Book the demo to see how to use it to better satisfy customer needs. What are the different types of customer needs?

SaaS Payments 90

SaaS Payments Payment Solutions Payment Services Payments 90

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals.

Scale 172

Scale Sales Hiring Scaling Payment Services 172