User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Cultivate a customer-centric culture from leadership down. Book the demo to see how to use it to better satisfy customer needs. Personalization satisfies users’ emotional needs: it makes them feel valued and understood.

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Capsule CRM - The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management. Streak – CRM for Gmail.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. I just think that definition of responsibility will change where they may simply be a sales and marketing person who’s focused on new logos, but immediately is handed to success from that point forward. Nick Mehta: So let’s dive into the future.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Sales Hacker

SEPTEMBER 15, 2020

Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. If you missed episode 126, check it out here: How to Book a Meeting with Nearly Anyone in the World with Jeff Winters. Key lessons learned in 10 years of top leadership [12:23]. We’re on iTunes.

Leadership 63

Leadership Payments Scale Payment Methods 63

Subscription Flow

NOVEMBER 16, 2023

Subscription based and fixed pricing were two payment methods that had benefits but also major drawbacks such as: flexibility for the client as well as the company. The method by which the price per unit of consumption is established is a consumption model’s second most crucial component.

Pricing 52

Pricing Payment Features Payment Services Payment Methods 52

yoursales

DECEMBER 12, 2018

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

yoursales

DECEMBER 12, 2018

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. SugarCRM – CRM Software & Online Customer Relationship Management. SimplyCRM – The CRM you will actually use.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

Incredo

NOVEMBER 1, 2019

Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. Focus: Product and Customer Journey. Focus: Customer Onboarding and Face-to-Face Conversion.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

MAY 16, 2019

We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. Two books that were great to us were Predictable Revenue by Aaron Ross. What these books talk about is how to build a growth engine for your company that can repetitively help you grow.

Merchant Services 155

Merchant Services Payment Methods Data Sales Hiring 155

Tom Tunguz

OCTOBER 24, 2021

After having read Elad Gil’s book, I understand why. In fact, one of the defining chapters in that book was her user instructions for her as a manager. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire. Who is this person?

CTO Coach 125

CTO Coach Sales Hiring Sales Recruiting CTO Hire 125

Incredo

OCTOBER 31, 2019

Because you think he will benefit from plan B even more and make a larger payment. People will appreciate when they can combine 2 online tools and have the same data in one place automatically. Here again, we have examples – Zoho Books (accounting software) and SEMrush (online visibility management platform).

SaaS Payments 159

SaaS Payments Payments SaaS Payment Methods 159

GetUplift

DECEMBER 12, 2021

This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic. Here’s how emotional marketing impacts different types of websites. .

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Yeah, I’m a product person by training and so we had had a lot of experience building SaaS and vertical products. David Schmaier: Sure.

Payment Solutions 145

Payment Solutions Pricing Payments Payment Services 145

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Lessons learned on leadership with Karen Peacock and Leandra Fishman. 10 years of making internet business personal.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 155

Sales Hiring Scale SaaS Payments Payment Services 155

SaaStr

JANUARY 14, 2020

My intention today is to share a little bit about our journey as a company, my personal journey as an entrepreneur, and give you something that you can take away to apply to your own businesses. So we cracked open a basic programming book and we started learning how to write our first lines of software together. He had a sense for it.

B2B 132

B2B B2C Scale New CTO 132

ProfitWell

AUGUST 13, 2020

This book is an invaluable read for those building a company or in a leadership position. While many tout how great it is to run a company, Ben is honest in this book and shares what it actually takes to run one. And how to be vulnerable in a leadership role. Recover payments and reduce churn ? About the author.

Payments 52

Payments SaaS Payments Payment Methods Underperforming Technical Team 52

Baremetrics

DECEMBER 7, 2023

Other things to consider Loans Payment terms Annual plans 7. We have seen companies where only the leadership team takes a pay cut, but also team-wide cuts have been on the table. Implement pay cuts by starting with the leadership. You are the best person to figure out what’s the right approach for your company.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

Baremetrics

DECEMBER 7, 2023

Similarly, the startup leadership are usually the best people to figure out the type of an integration needed between their app and the billing platform. Without visibility to your A/R, it would take a while from your company leadership to notice if there’s a looming cash crunch. When a payment comes in, it should decrease.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Everybody was on the same page.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. I think on the plus side, coming into a firm like JPMorgan, we were a 200 person company when we were acquired. The day that acquisition closed, we became a 250,000 person company. Tina Hsiao : Yeah.

Payment Services 134

Payment Services Merchant Services Payment Solutions Payments 134

SaaStr

OCTOBER 10, 2019

So you can create this online interactions that are amazingly beautiful without any need for codes and without any, let’s say, true design education. Like they were looking at this existing forums as the online version of lifeless paper forms. So that we can suggest you like other eCommerce’s do as well.

Scale 130

Scale Scaling Payment Methods SaaS Payments 130

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). billion users to pay for virtual goods through their phones. Very efficient book.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

APRIL 18, 2019

I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. And for me as I mentioned BigMachines is a very personal problem. And also my personal life, my wife and we, well luckily I found out we were pregnant but we were having twins.

Sales Recruiting 162

Sales Recruiting VP of Engineering Scale SaaS Payments 162

SaaStr

NOVEMBER 7, 2019

The idea for Stripe, I’m sure most of you know in the early days was to have just a few lines of code and lead developers accept payments in the apps and services. It was a distribution API in a very rudimentary form, and it allowed us to be present in other properties than our website.

Payments 116

Payments Merchant Services Payment Solutions Payment Services 116

OPEXEngine

JULY 28, 2020

They define a bold path to leadership, they make difficult portfolio choices, they allocate resources strategically and they build strong capital structures. The company makes little from the operating system itself, but the more Android phones that are out there, the more Google collects in mobile ad and app revenue.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

Intercom, Inc.

MARCH 22, 2018

Upon joining that team, I led online marketing and user acquisition growth for about a year. There are trade-offs between the two, and clearly their method won out. There was one other person inside the company already digging into this lever, so we connected and really hit it off. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. I mean, my background is growth and we tried all of the growth hacks in the book, including the book that I wrote. We put it online, $10,000, and we started talking to our customers. Want to see more content like this? Join us at SaaStr Annual 2020.

Acquisition 133

Acquisition Software Review Payment Methods Marketplace as a Service 133

FastSpring

MARCH 27, 2023

Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. How are we going to do that? We’re enterprise software for a new category called LearnOps.

Payment Solutions 105

Payment Solutions Payment Services SaaS Payments VP of Engineering 105

Baremetrics

NOVEMBER 10, 2019

For example, your marketing leader may not need access to everyone’s salaries, and yet they should be the person owning your marketing funnel driving the new customer forecast. The first method is error-prone to say the least, and the second is just too time-consuming (and still error-prone). Feel free to add more rows as needed. .

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

SaaStr

AUGUST 12, 2022

If you send that cold email personalized to every SaaS investor at eight to 10K or beyond, I think you’re going to get some meetings. And you can see that churn went up, literally in the worst recession of our lifetimes, like gross revenue didn’t… Like new bookings didn’t go down that much in the enterprise.

Scale 187

Scale SaaS Payments Scaling SaaS 187

ChurnZero

MAY 20, 2021

You naturally generate loads of customer data – from usage data and payment data to logged tasks, activities, and calls – that often gets overlooked. If you have a five-person Customer Success team and adding a Customer Success Operations role makes each CSM 20% more efficient, then do it. Warning Sign to Level Up. Be ready for this.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Intercom, Inc.

APRIL 4, 2019

Imagine you went into a retail store and started a conversation with a sales rep. Created and popularized by Salesforce.com and then written about in the book Predictable Revenue , the appeal of the SDR/AE mode is obvious. First, selling payments is actually reasonably different from selling SAS.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

BrightBack

AUGUST 19, 2019

Leadership in sales, marketing and beyond must be motivated and incentivized to optimize the entire customer lifecycle – not just to close new bookings or upsells and renewals. When it comes to measurement, a single churn goal needs to be communicated from executive leadership to the rest of the company. This is a challenge.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Harry Stebbings: Oh it was so nice to see you in person, but I do want to start today with some context.

VP of Engineering 128

VP of Engineering CTO Hire Technical Review Sales Hiring 128