ChurnZero

JUNE 28, 2019

4 Customer Success Lessons That You Can Learn From Playing Tetris. But what could it possibly have to do with Customer Success? Continue reading to discover the four lessons that Customer Success practitioners can learn from this well-aged classic game. I’ve never considered myself a gamer.

Customer Success 49

Customer Success Churn Entertainment B2C 49

Upscope

NOVEMBER 14, 2018

Related : What we Realised about Enterprise Sales Also see : Enterprise Software Pricing Advice We Wish We had Known Contents Key lessons learned The model that worked All the models that failed and why Key lessons that got us to a pricing model that worked. Build and look at your customer health scores.

Pricing 40

Pricing Revenue B2B SaaS 40

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. But there’s a better way now. Short on time?

Machine Learning 199

Machine Learning Artificial Intelligence Scale Technical Review 199

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. What were the 2 biggest lessons Travis took from Salesforce? How does the engagement model with customer need to shift?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

ChurnZero

NOVEMBER 2, 2018

Breaking Down the Ultimate Question – NPS (Net Promoter Score). First, let’s start with the very basics- what is a Net Promoter Score ? Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. You can think of it as a numerical value that indicates how loyal your customers are.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

Neil Patel

MARCH 30, 2021

If you want to build your blog audience , you’re going to have to get smarter with your content. Your content needs to accomplish two goals: solve a particular problem appeal to the end-user (customers, clients, prospects, readers, etc.), The principal way to accomplish this is SEO copywriting. That’s what SEO copywriting is all about.

Social Media 144

Social Media Engineering Sales Hiring Branding 144

SaaStr

SEPTEMBER 13, 2019

264: Allison Pickens is the COO @ Gainsight, the company that provides everything you need to turn your customers into your biggest growth engine. Why does Allison believe product marketing and customer success are the new sales and marketing? What have been Allison’s biggest lessons on how to effectively measure adoption?

Engineering 26

Engineering Scale Underperforming Technical Team Customer Success 26