Payrix

APRIL 24, 2024

Andy Meadows, the Head of Partner Success at Payrix joins host Ian Hillis to continue their conversation about building a successful Embedded Payments strategy. As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

FastSpring

OCTOBER 25, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, video game, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Many social media platforms have advertising services that can target users by geographies or interests.

SaaS Payments 159

SaaS Payments Payment Solutions Software Review Payment Methods 159

Baremetrics

APRIL 1, 2021

When choosing a payments processor, businesses have a lot of goals in mind. In addition to keeping fees low, you want to make sure the service is reliable, fast, and able to offer your customers a smooth experience. Stripe Overview & Features Stripe is a payment service provider rather than a merchant account provider.

Payment Methods 98

Payment Methods Payment Services Merchant Services SaaS Payments 98

Baremetrics

JULY 7, 2021

For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. All the data your startup needs 1 What are SaaS financial Benchmarks? 2 Why use SaaS Financial Benchmarks? 2 Why use SaaS Financial Benchmarks? Table of Contents.

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part I: SaaS Churn Benchmarks. When we set churn benchmarks for SaaS companies, there’s so much to consider.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

SaaStr

MARCH 27, 2023

Capchase’s dataset is comprised of roughly half bootstrapped companies and half VC-backed companies, so there will be some differences in benchmarking from what you see from the VC firms. Very few or no services at all. Services generally have a lower gross margin. So gross margin decreases a lot. Diversity yields results.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

SaaStr

MARCH 28, 2025

Regulatory compliance can be a moat, not just overhead Spending five years securing money transmitter licenses across 50 states created a significant barrier to entry that competitors can’t easily replicate. The compliance risk is significant,” Ren says. SMB customers. Founded in 2006, Bill.com has grown to: $1.4

SMB 130

SMB Payments Payment Services SaaS Payments 130

Andreessen Horowitz

APRIL 29, 2024

Given that lender-negotiated key terms impact origination parameters and limit certain business operations, what tools and which best practices should you leverage to ensure you stay compliant while managing your business efficiently against those covenants? We’d like to wrap up by focusing on how to manage debt post-closing.

Payment Services 93

Payment Services Payment Solutions Outsourcing Services Development Team Review 93

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. GlossGenius is a vertical SaaS and payments company for the beauty and wellness industry. The past twelve months have been relatively turbulent for Cloud founders.

Cloud 311

Cloud Payments Software Review Payment Solutions 311

Tom Tunguz

FEBRUARY 11, 2019

I’m happy the data has garnered so much interest and I hope it’s helping with our two goals of sharing benchmarks and sparking conversations about how to optimize trial. This may be due a perception that enterprise buyers navigate longer and more complex decision-making process. And can you show payment collected by ARR?

Payment Services 207

Payment Services SMB Benchmarks Market Segmentation 207

Stax

JUNE 20, 2024

An ISV partner is a software vendor that partners with an ISV and provides additional services or technology. However, the significance of selecting the right ISV partner program for cloud services or SaaS companies can’t be overstated. Its purpose? To foster symbiotic relationships that drive mutual growth.

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

SaaStr

JUNE 13, 2019

In addition, we believe that this data is representative, because if you look at the different kinds of buyers from the respondents, you see it spans everything from operations and marketing to sales and engineering, even down to legal. The first goal is to share with you benchmarks. Our second topic, benchmarks around retention.

Scale 254

Scale Sales Hiring SMB Payment Services 254

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Are you looking for a merchant of record that will partner with you to grow your SaaS business?

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Baremetrics

AUGUST 6, 2021

Stripe is a payment processing company but is also used to create reports. Close to 2 million websites use Stripe reports and the company holds a 18.54% market share in the payments processing category. Stripe is a payment processor with some financial reporting. But don’t just take our word for it.

Payment Services 98

Payment Services Payments SaaS Payments Payment Methods 98

Chaotic Flow

OCTOBER 8, 2013

From a SaaS customer’s point of view, there is little distinction between your SaaS product, website, mobile app, support, service and community. Most of the time, it’s an under-appreciation of a SaaS product’s role in automating core business processes. What are the boundaries of your SaaS product?

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

FastSpring

SEPTEMBER 16, 2022

It’s a valid concern: We help facilitate literal transactions for online businesses, so it’s easy for all of us to fall into the rut of having a — well, transactional relationship. We provide a service; you make money; repeat on autopilot. They may even be able to weigh in on what’s coming down the pipe for FastSpring’s platform.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Unbounce

AUGUST 7, 2024

/ Conversion optimization How to implement a conversion rate optimization (CRO) process By Josh Gallant and Garry Lee. The key word here is “process.” Effective CRO requires clearly established processes that you can follow to guide your testing and refinement. More blog posts by Garry Lee Why do you need a CRO process?

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Benchmarks 98

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. To offset the mostly one-time payment from customers, Tableau employs a land-and-expand strategy.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Stax

FEBRUARY 5, 2024

That’s why understanding surcharging—including its definitions, types, calculating methods, and best practices—can help you incorporate surcharging into your operations. TL;DR Surcharges are additional fees consumers pay on top of the base price of goods or services. Service surcharge. Payment processing surcharge.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Baremetrics

OCTOBER 9, 2021

While Stripe is indispensable for the average online business, providing many different tools, reports, and customizations that power online payment processing , when it comes to finding the billing history for Stripe customers, things are needlessly complicated. Stripe is a fully integrated suite of payment products.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Practical Advice on SaaS marketing

APRIL 1, 2020

No matter how much your new solution can enhance efficiency, improve service, reduce risk, or whatever other benefits you're promising, evaluation new software-as-a-service (SaaS) solutions in not an immediate priority. Some companies are also providing leeway to customers on monthly payments.

Payment Solutions 161

Payment Solutions Payment Methods SaaS Payments Payment Services 161

Intercom, Inc.

MARCH 31, 2021

Human support is an essential part of any successful support strategy, but the reality is that it doesn’t scale and it’s expensive to operate. Know your product or service inside out. You should be an up-to-date encyclopedia of knowledge about how your product or service works and what it’s capable of. Customer renewals.

Payment Methods 213

Payment Methods Scale Payment Solutions Payment Services 213

FastSpring

SEPTEMBER 28, 2018

Customers trust that your ecommerce store is securely handling their payment information and that they’ll get the product they are paying for. Make sure you’re protecting your revenue by instilling greater trust in your checkout process and reducing cart abandonment with these 5 checkout elements.

Payment Methods 84

Payment Methods Merchant Services Payment Services Payment Solutions 84

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. Why focus on the FinTech onboarding process?

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Baremetrics

SEPTEMBER 9, 2021

When a SaaS product or service has been developed, tracking the ROI (return on investment) involves always keeping revenue vs. profit at the top of mind. Profit is the amount that remains after operating costs and variable costs have been deducted from the total revenue. Here, profit can give you more information. What is profit?

Payments 103

Payments Revenue Payment Services SaaS Payments 103

Baremetrics

NOVEMBER 2, 2021

Connect Baremetrics to your payment processor, including Shopify and Stripe, and start seeing all of your revenue in a crystal-clear dashboard. You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments.

Customer Lifetime Value 98

Customer Lifetime Value Payment Services Payments SaaS Payments 98

Sales Hacker

NOVEMBER 15, 2017

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

FastSpring

APRIL 1, 2021

I want to sign up and try that service! ”. Luckily, you can take a lot of actions to influence that process and showcase your value. Or maybe the onboarding process is too complicated. In the following sections, I will give you a few conversion benchmarks and tell you a few ways to solve these challenges.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Neil Patel

JANUARY 26, 2021

You could also scan documents and upload them to a cloud-based storage service , or simply save them on your computer (be sure to back up your computer regularly!). While they take up a lot of your time and resources, it’s time well spent if it keeps them happy and pleased with the services you have to offer.

Payment Methods 144

Payment Methods Payment Solutions Payment Services Strategy 144

Neil Patel

NOVEMBER 4, 2020

Let’s say someone uses your product or service, and the customer had a great user experience. There are so many Apple Watch apps that can be used to promote products and services. For example, if a customer purchases from you, there’s a record of the whole process. Apple Watch Apps for Sending and Receiving Payments.

Payment Solutions 145

Payment Solutions Payment Methods Social Media Business 145

Baremetrics

NOVEMBER 1, 2021

You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. Frequently asked questions about revenue retention What is a good NRR benchmark? What is a good NRR benchmark? Table of Contents. What is revenue retention?

Payments 95

Payments Retention Revenue Payment Services 95

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Renewal management varies by company size but usually the customer success team handles this vital process. SaaS renewals refer to the process of a subscription renewal to a software service that is hosted online.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

OPEXEngine

MAY 18, 2021

When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. . Growth Stage – ARR starts to stabilize as the company focuses on its target market, use cases, and customer profiles and gears up operations.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98