FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. But they quickly realized the market was too small and that there was a bigger opportunity elsewhere — in wider B2B and B2C commerce.

Payment Methods 136

Payment Methods Marketing Payments SaaS Payments 136

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 144

Scale Sales Payment Methods Merchant Services 144

Unbounce

SEPTEMBER 16, 2021

PPC is a method of digital advertising in which you aim to get your ads to rank as the highest result displayed for user searches, and you, as the advertiser, pay a fee each time it’s clicked. This means that when a user types in words related to your business, your customized ad will be the first result they see— sometimes.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). That includes: A global focus.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. But what makes B2B content good ? Interview them. According to one study, it also costs over $50 billion annually due to wasted resources alone.

B2B 57

B2B Technical Advisors SaaS Payments Underperforming Technical Team 57

FastSpring

APRIL 30, 2024

In this episode of Growth Stage, we interview Fred Linfjärd of Planday about his experiences switching from a one-time billing model to subscriptions. Podcast Full Interview: Audio Listen online or find it on more podcast services. Podcast Full Interview: Audio Listen online or find it on more podcast services.

Subscription 146

Subscription Payment Features Payments Payment Solutions 146

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Because word-of-mouth for us is actually much bigger fuel than the revenue that we’re collecting or churning or dropping or whatever.”.

Benchmarks 135

Benchmarks Churn Payments SaaS Payments 135

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 110

Technical Review Systems Review Sales Recruiting AI Search 110

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. My intention today is to share a little bit about our journey as a company, my personal journey as an entrepreneur, and give you something that you can take away to apply to your own businesses. He had a sense for it. He saw something.

B2B 132

B2B B2C Scale New CTO 132

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. It’s precisely the success of that integration that often dictates the success of the overall acquisition.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. The first call with a candidate is no longer an interview; it instead needs to be 100% focused on setting the hook. Then it’s critical to sell, sell, sell.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

ProfitWell

NOVEMBER 12, 2019

According to Jay, they define a "brand" as companies that sell products as their primary revenue source. Humble brag: Recur Now does make it onto the list in the B2B podcast section, and Recur Network under the “show network” list (which we have a trailer of in today's episode… in case you’ve missed it prior). It's all driven by code.

Payment Methods 43

Payment Methods Merchant Services PayPal Payments 43

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 63

Technical Review Systems Review Sales Recruiting AI Search 63

Sales Hacker

SEPTEMBER 10, 2020

As leaders in sales engagement and sales management, Revenue Grid’s team has been working hard to understand this new landscape that we’re stepping into. We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. Many customers will still feel uncomfortable visiting in person.

B2B 64

B2B Sales Payment Methods SaaS Payments 64

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments. Every person has biases.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

GetUplift

DECEMBER 12, 2021

These ads are aimed directly at the heart of parents, showing them that Lego is an integral part of building, inventing and bringing their kids’ dreams to life. . The article was only written to drive website traffic. Ultimately, emotional marketing increases conversions that lead to more business revenue.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. They’ve built a new process of guided selling, which Neil discusses during the show.

Scale 103

Scale Payments Technical Advisors Sales Recruiting 103

FastSpring

MARCH 27, 2023

Founded in 2019, Cognota is the first and only LearnOps platform for corporate learning and development teams. There are now over 150 enterprise companies using the platform. Stream the full interview below or find it wherever you listen to podcasts. Ryan called it a light bulb moment out of which the idea for Cognota was born.

Payment Solutions 105

Payment Solutions Payment Services SaaS Payments VP of Engineering 105

User Pilot

MAY 9, 2024

Understand Your Customers To design a successful customer onboarding process, research your customers to understand their goals , problems, and the context in which they operate. Use the insights from market research , surveys and interviews, and conversations of your customer-facing teams to create user personas representing main user types.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

FastSpring

FEBRUARY 23, 2023

I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. Global SEO: The First Thing You Need to Verify One of the first things that Michael checks when he’s working with a new client that has a website translated into multiple languages is their hreflang tags.

Payment Solutions 138

Payment Solutions SaaS Payments Strategy Software 138

OpenView Labs

MAY 29, 2020

Don’t do this via a survey; actually talk to them via Zoom or a phone call. You may need a third party to do these interviews for you so that customers feel like they can be completely open. And, yes, in a few of these conversations your customers might say that they have new business for you, too, but don’t you bring that up.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. That company would go on to be acquired by TaskRabbit, where he helped 3x core business volume as co-head of marketing. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Sales Hacker

MARCH 2, 2020

Integrity Selling for the 21st Century. Strategy and Process. B2B Is Really P2P. Predictable Revenue. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. The Psychology of Selling. SalesTruth. Buyer-Centered Selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

MARCH 13, 2020

Below, we’ve shared the transcript of Harry’s interview with Harry Hurst. He’s an incredible founder, person and a very, very dear friend, and changing the way SaaS as an industry will work and be structured in the future. So at this stage, these companies have these amazingly predictable monthly recurring revenues.

SaaS Payments 207

SaaS Payments Payment Methods Finance Payments 207

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. CRM platforms. Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. And much more. It doesn’t matter. What Is Outside Sales?

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Sales Hacker

JUNE 7, 2021

Guidance shouldn’t just be around high-level attributes for the prospect like revenues or number of offices but should get into factors that are specific for your proposition. For most B2B propositions, the critical items will include: Market themes that are driving challenges and opportunities for your target customers.

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

Chargify

JUNE 27, 2019

Here’s how Joel York from Chaotic Flow defines customer churn: “SaaS churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions.”. This starts with compelling website copy. This should be immediately clear to anyone who lands on your website. But great website copy isn’t enough.

Churn 77

Churn Payment Solutions Payment Methods SaaS Payments 77

Intercom, Inc.

OCTOBER 29, 2020

Don’t just listen to what they say – watch what they do, understand their world and their challenges, and consider how your product integrates and fits in with everything else happening in their lives. You should think about how your product integrates with and fits in with everything else that people have going on in their lives.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. Some companies report revenue churn, others only share customer or user churn numbers, and often there’s no distinction between whether churn numbers are annual or monthly. customer churn rate) to Media on the high end (37.1% customer churn rate).

Churn 55

Churn SaaS Payments Payments Payment Methods 55

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. Below, we’ve shared the transcript of Harry’s interview with Travis. Loving our podcast content? Harry Stebbings.

Underperforming Technical Team 154

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 154

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 How are churn and new revenue trending over time? Now, what's happening in B2B SaaS news? Jay Nathan , B2B SaaS retention, expansion, and scaling expert, says: “We are all in sales.”. I'll tell ya just why.). 7 day +0.41% | ?? 90 day +3.31%.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation.

SaaS Payments 72

SaaS Payments Strategy Payment Solutions SaaS 72

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation.

SaaS Payments 61

SaaS Payments Strategy Payment Solutions SaaS 61

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. This will help you combat the feeling of being ‘sold’ during the interview process and ensure you’re evaluating characteristics of high performers. Here’s what I mean…. Beware of this bias though.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SaaStr

AUGUST 9, 2019

What ratio of revenue is healthy for professional services to account for? Below, we’ve shared the full transcript of Harry’s interview with Vikas Bhambri. I do want to break the interview today up into a couple of different parts really. What sort of terms make them less beneficial for the vendor? * Eyal Manor. Megan Lueders.

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128