Intercom, Inc.

JANUARY 12, 2021

This post is an adaptation of a talk I recently gave at the Amazon Web Services (AWS) community day event in Dublin about the technical strategies I’ve experienced that don’t work and the ones that have helped us to grow and scale at Intercom. At Intercom, we’ve found success running Lambda as glue code between AWS services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Tom Tunguz

NOVEMBER 8, 2023

Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. Data Products : The combination of large language models and data teams becoming software teams has led to data products. The same thing is happening in data.

Artificial Intelligence 178

Artificial Intelligence Trends Data Software Review 178

Clouded Judgement

SEPTEMBER 19, 2023

If you want features in your lakehouse (on top of open source Iceberg) for ingestion, CDC, streaming (file loading, Kafka connect, etc), schema evolution, compaction, optimization, time travel, snapshots, auto-scaling, maintenance (no more writing spark jobs to delete snapshots!), A natural question is “why do we have two tiers?

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Intercom, Inc.

MARCH 16, 2022

To achieve our mission of making internet business personal and scaling to support larger and larger customers, we have been continually, thoughtfully, and carefully investing in our people, systems, and processes to maintain Intercom’s high standards of availability. “The The foundation of our operational health is availability.

Software Review 118

Software Review Technical Review Management Systems Review 118

Sales Hacker

SEPTEMBER 29, 2020

Keys to success when scaling a company [10:56]. Vishal Sunak: We are on the scale to eight digits right now, not that far away. So yeah, we’re five years old and scaling to eight digits and beyond now. Not me personally, but a bunch of smart PhDs and software engineers, they’re the ones that can make it a reality.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

SaaStr

APRIL 30, 2022

Customer success teams are basically about building at scale this self-serve engine. That’s typically the AWS model, depending on how much space you take, service space, you will pay more. Which is basically scaled marketing and things like that. So one of the ways to scale and grow is to go international.

SaaS Payments 227

SaaS Payments Metrics Payment Methods Scale 227