User Pilot

MAY 10, 2023

Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Types of AI Marketing There are four groups of AI apps in marketing today, including: Source: Havard Business Review. For instance, CRM systems may conversation labeling and prioritization.

Artificial Intelligence 66

Artificial Intelligence AI Search AI Machine Learning 66

ChurnZero

MARCH 31, 2022

Following the webinar, we invited Dave to give his rapid-fire takes on tracking the retention of auto-renew customers, calculating customer lifetime value as a startup, comping CSMs on expansion, determining the importance of measuring time to value, and much more. tech ops, AWS, technical support). A: I love auto-renews.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Audacix

AUGUST 11, 2023

What this means for security teams: you will need to review data capture mechanisms, data flows and storage and transmission security, among other tasks, to ensure compliance. Security teams may need to coordinate with the DPO on privacy reviews, assessments, audits, and training. Restrict access and establish retention timelines.

Outsourcing Services 52

Outsourcing Services Technical Review Cybersecurity Data 52

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

ProfitWell

NOVEMBER 5, 2019

Yes, they might kick the can down the road a little longer, but they only delay the inevitable while giving customers an awful experience in the meantime. Automatic renewals prevent forgotten payments, which helps improve retention and combat customer churn. Hard declines due to stolen credit card information.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

SaaStr

MAY 14, 2019

Mikkel : Well again, the public cloud, AWS, was the dominant leader. We are seeing platform shifts from how they traditionally run their infrastructure and services and business to seeing them run that stuff on AWS. Obviously that’s not really so relevant today. What kind of role do you think the rise of the public has paid?

Cloud 189

Cloud Sales Recruiting Scale AWS 189

BetterCloud

MARCH 31, 2020

Over the last year, I would estimate that I have formally and informally evaluated about 100 SaaS applications, including cloud phone systems, project management tools, antivirus tools, marketing platforms, content management systems, MDM, and SaaS management tools. Are there system and admin logs? Is it hybrid or cloud-native?

SaaS 59

SaaS AWS Software Review Systems Review 59

SaaS Metrics

JUNE 10, 2019

The concerns about SaaS security grew as more and more users started embracing the new technology, but is everything all that bad as online reviews and opinions suggest? That’s mainly because they have to move virtual machines and data from one place to another due to many reasons, including load balancing and improved latency.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) Technical Review SaaS Systems Review 40

OPEXEngine

DECEMBER 15, 2020

To solve your billing problems, it’s important to make sure your automated systems scale well: knowing when to work behind the scenes, and when to notify the customer.” Using a simple and direct survey system such as Net Promoter allows you a more direct line to your customers’ feelings. We can do better.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

SaaStr

SEPTEMBER 12, 2019

Its product drives the acquisition, retention and expansion. And so, the way whenever I’m doing diligence in a company to tell if this is actually happening, is I call their customers. I was at Facebook for a while after Parse got acquired, and they had a three day training on how to use their invoicing system.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

SmartKarrot

NOVEMBER 18, 2020

Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. You're really getting enough early users to help you validate to achieve a certain level of retention rate. The other dimension you need to think about is the product complexity.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SmartKarrot

JUNE 30, 2022

In practice, this entails maintaining current portfolios and connections while making sure that every customer success person is aware of the new product and company strategy, how the product helps you accomplish business outcomes and the future impact on customers due to tech collaborations. Like what you are reading? contact-form-7].

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

Sales Hacker

OCTOBER 7, 2021

I had never quit a job before unless it was due to a promotion or a better opportunity. Whether creating teams from scratch or taking over distressed departments, the achievements I’ve accomplished are always due to creating a winning culture with clear expectations and a strong drive for results. Be your own advocate.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130