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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

JANUARY 28, 2020

And I remember being at that Dreamforce in 2009, which was awful. Our monthly self-service churn went from like 3% to like 9%, right? ” I’m like, that sounds awful. We’re seeing that the marketplace is becoming like more and more noisy, right? I mean, literally. Every retail shop was closed by 2000.

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SaaStr Podcasts for the Week with Tidelift and Cloudflare

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Maybe, is it better to take it turn by turn, and how does company culture play into the level and quality of customer success? .

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