Remove AWS Remove Communication Remove Technology Remove Underperforming Technical Team
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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

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How Generative AI Will Turn Traditional SaaS Models On Their Head with AWS VP of Generative Builders Adam Seligman

SaaStr

Within the next 12 months, Adam Seligman, VP of Generative Builders at AWS, believes there will be an inversion of SaaS. The good news is you have a big backlog, and the bad news is you have a big backlog. All these developers will have agents to help them write faster and faster. What does that mean? What’s the data model?

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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

Maria : I think for many of our organizations, we’re automation, we are technology. And I remember being at that Dreamforce in 2009, which was awful. If something bad happens, you’re going to have to cut your burn, probably. It’s usually one way, but just help that more communication, right? Aaron : No.

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Benn Stancil, founder of Mode, on how data science can help us make better decisions

Intercom, Inc.

However, we’ve had a great team. They could solve that by saying, “Hey, let’s put our product in more data centers in AWS,” or in whatever hosting product they were using. It’s not like, “I’m going to get really good at this particular thing.” Academics are paid to do that.

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11 proven, DevOps best-practices for continuous improvement

Audacix

Whether you're about to implement DevOps or searching for ways to make it work better for your team, you must remember that DevOps is all about discipline. DevOps best practices that will help you to run your software development projects smoothly. But the list of best practices varies from expert to expert.

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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

Mostly from other departments not communicating with us. A couple of them our team did. Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. What can we learn from this? Its a tough job.

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5 Effective Things We Did to Move Upmarket and Built Pipeline with Mapistry (Video + Transcript)

SaaStr

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.