SaaStr

NOVEMBER 3, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. Secureframe helps companies get enterprise ready by streamlining SOC 2, ISO 27001, GDPR, CCPA, PCI DSS and HIPAA compliance.

Payments 222

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 222

SaaStr

OCTOBER 13, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 190

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 190

Clouded Judgement

MARCH 22, 2024

At contract expiration these customers either renew (sign another contract with same annual value), expand (sign another contract with higher annual value), contract (sign another contract with lower annual value), or churn (stop being a customer and spend goes to zero). It’s probably better described as re-occurring vs recurring.

AI 183

AI Revenue Cloud Technical Advisors 183

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). A: I’d ignore early-outs in available to renew (ATR) churn calculations. The other answer: if they’re not a customer, they don’t count in churn; so maybe you don’t count them as customers until the end of the out period. * Q: Should you track partial churn (i.e.,

Customer Success 98

Customer Success Metrics Technical Review Scale 98

OpenView Labs

MARCH 4, 2021

The company struggled with poor churn and anemic expansion revenue. Compliance software company AuditBoard, which charges based on the number of controls rather than users, generates 10x the number of users in an account compared to legacy software. Churn has since decreased by 50%. Something needed to change.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

ProfitWell

MAY 15, 2020

Google Compute Engine (GCE), Digital Ocean, and Amazon Web Services (AWS) are all good examples of IaaS. Annual contracts are the best in terms of reducing churn. Depending on how sensitive your data is, storing it offsite with a SaaS service may present problems with compliance. Minimal commitment. Storing your data offsite.

SaaS Payments 75

SaaS Payments Payment Services Payment Solutions Payments 75

SaaStr

OCTOBER 15, 2019

.: When you start selling to companies who are spending $100,000 or a million a year on you, you can’t just ignore their suggestions because if someone who’s paying you a hundred grand, churns going to hurt a lot more than someone who pays you $1,000 if they churn. They gave a presentation to their boss.

Underperforming Technical Team 151

Underperforming Technical Team Sales Hiring compliance SMB 151