2020 Headcount Underperforming Technical Team 
Intercom, Inc.
NOVEMBER 3, 2022
Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.
SaaStr
DECEMBER 1, 2023
We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover. The last thing a VP of Sales wants to do is start without a team.
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SaaSOptics
MAY 2, 2022
In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. Here’s an example: 2020 was named the “ Year of Product-led Growth ” by Forbes. Here’s what it looks like in practice.
The Angel VC
DECEMBER 12, 2018
While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.
OpenView Labs
SEPTEMBER 3, 2020
A recent Gallup poll reported that June 2020 saw the most considerable drop in US employee engagement on record (more so than during the 2008 recession or after 9/11). Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. Get started with 3 ideas.
Point Nine Land
DECEMBER 12, 2018
While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.
BetterCloud
NOVEMBER 1, 2017
One exec’s greatest failure: “I was seduced by a build scenario … it turned out to be a very poor decision”. After being “seduced by a build scenario,” Holst-Knudsen says he convinced the company to move ahead with it, which turned out to be a very poor decision. CAGR) making it the largest category by 2020,” writes IDC.
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