SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. This podcast is an excerpt of Claire’s session at SaaStr Annual 2019. Our team is in Room 111. They were self taught developers.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Sales Hacker

SEPTEMBER 10, 2018

Good sales leaders are always on the hunt to bring in new talent that can help a business grow. Still, they don’t always nail down the details when it comes to the things that might entice a prospective salesperson — like a well-rounded sales compensation plan , for example. Creating a Winning Sales Incentives Program.

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Sales Hiring Compensation Sales Payments 83

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Does Dave agree that if the money is on the table founding teams should take it? What are the clear differences between a good book and a bad book? Who is involved? How long does it take?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

SaaStr

AUGUST 9, 2019

Ep 255: Vikas Bhambri is SVP Sales and Customer Experience @ Kustomer, the startup providing Real-time, actionable views of customers with continuous omnichannel conversations and intelligence that automates repetitive, manual tasks. What is the right way for startup founders to address sales rep onboarding? Missed the session?

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SaaS Payments Cloud Technical Review Scale 132

ProfitWell

MARCH 12, 2020

Payment processing. Almost half (49%) of American consumers switched companies in 2019 due to poor customer service. The tool helps you add chatbots to every page, so you can make sales, help customers, and answer questions. Have you ever wondered exactly how customers react when they visit your website?

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SaaS Payments Subscription Payment Features Payments 59

OpenView Labs

JANUARY 29, 2020

HubSpot now offers freemium versions of their CRM, Marketing and Sales products. Co-founder Scott Farquhar mentioned as much during the company’s July 2019 earnings call, saying that, “What we’re talking about here is moving many of our products from a free trial to a freemium approach.” Find out here.

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Pricing Payments SaaS Payments Payment Solutions 82

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. What does Travis advise founders when it comes to uniting customer facing teams? * Loving our podcast content?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. And of course, a strong sales comp plan needs to motivate reps to hit goals that grow the company while still maintaining a profit margin. The Process for Creating a Sales Compensation Plan. Know what to Include in a Sales Incentive Plan. Keep it Simple.

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Compensation Sales Hiring Development Team Review Sales Recruiting 102

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

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SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Intercom, Inc.

JANUARY 3, 2020

If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019. Brands are now building physical stores that act as real-world ads for products you purchase online. The products that defined 2019. Des: You are very specially welcome.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. Hiring for sales with John Barrows.

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Scale Sales Hiring Scaling Payment Services 172

Baremetrics

MARCH 23, 2020

For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan. One thing I do to build that personal relationship is send every new trial a one minute personalized video to introduce myself and welcome them to the trial. It’s an app store optimization tool. First, is MobileAction.

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Churn Payment Methods Payment Solutions SaaS Payments 145

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. What can you do to make the land as frictionless as possible?

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SaaS Payments Scale Payment Services Payment Solutions 246

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

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Payments Merchant Services Payment Solutions Payment Services 118

Intercom, Inc.

NOVEMBER 25, 2021

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. Come drive our car, come to our store.’ And for him, that’s what all companies should work towards.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Ari : Millions of dollars in lawsuits as an eight person company and you need them to give you an amount of money that’s roughly equal to that.

Payments 142

Payments SaaS Payments Banking Underperforming Technical Team 142

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments. Every person has biases.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. That was February 5th, 2019. This episode is sponsored by Outgrow. They had to reinvent themselves.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

ProfitWell

DECEMBER 4, 2019

Recurring payments. The software-as-a-service business model involves providing a subscription service, so you will have to worry about getting payments every month/year as opposed to only once. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. In SaaS, clients do not buy hardware.

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Business Model SaaS Payments Payment Methods Payments 54

ChurnZero

APRIL 27, 2021

Grotech Ventures is a team committed to helping creative and driven entrepreneurs build technology companies that last. Other signs of explosive growth potential at this early stage are a highly efficient sales motion, though this is most often still a work in progress at this stage. Let’s hear what they each had to say. .

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. The good thing is … this is the good news, bad news. Join us at SaaStr Annual 2020.

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New CTO Sales Hiring B2C CTO Hire 146

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Poor marketing. A better strategy is to prioritize building your audience alongside developing the product. In this world, growth trumps all other priorities.

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Underperforming Technical Team Scale Payments Payment Services 183

Sixteen Ventures

DECEMBER 31, 2019

In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world. How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Sales Process Engagement. Metering / Billing / Payment Process. Customer Success-driven Sales.

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Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

JANUARY 14, 2020

My intention today is to share a little bit about our journey as a company, my personal journey as an entrepreneur, and give you something that you can take away to apply to your own businesses. It’s awesome to be back at SaaStr and be with all of you, and I’m really looking forward to this time we have together. He saw something.

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B2B B2C Scale New CTO 132

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. This podcast is an excerpt of Michael’s session at SaaStr Annual 2019. Where do many people go wrong?

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VP of Engineering CTO Hire Technical Review Sales Hiring 132

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? In this session Gillian will walk you through how to build a high performing CSM Team.

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Scale SaaS Payments SMB Sales Hiring 121

SaaStr

MARCH 13, 2020

This podcast is an excerpt from Robert’s session at SaaStr Europa 2019. He’s an incredible founder, person and a very, very dear friend, and changing the way SaaS as an industry will work and be structured in the future. And when I was young, I used to travel the country with him setting up his market store to sell clothes.

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SaaS Payments Payment Methods Finance Payments 212