ProfitWell

SEPTEMBER 27, 2019

Over her more than twenty-year career, Amy Konary has become an expert within the SaaS subscription space. She saw the importance of the subscription economy since her time as an industry analyst for IBC, running the practice on SaaS there for 19 years. The modern subscription economy is different than the software industry of old.

Payment Features 61

Payment Features Subscription Business Innovation 61

BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payment Methods 59

Payment Methods Payments Payment Features Payment Solutions 59

FastSpring

OCTOBER 31, 2019

Effective May 25th, 2018, this regulation applied to all companies holding the personal data of data subjects residing in the European Union, regardless of the company’s location. 2019 has been the year of the Second Payment Services Directive (PSD2) in global regulations. Build subscription models that are sustainable.

Payment Methods 90

Payment Methods Payment Services Payments Payment Solutions 90

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & MRR, obviously. Transcript.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. This somewhat risky direct listing is likely to be a benchmark for other future public listings in 2018, with the likes of Airbnb predicted to follow suit if all goes to plan. in 2015 to €5.32

Metrics 75

Metrics Payments EKS (Elastic Kubernetes Service) SaaS Payments 75

OpenView Labs

MAY 20, 2019

Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn.

Scale 96

Scale Startup Technical Review Software Review 96

ChurnZero

AUGUST 24, 2018

Because you certainly are going to want to make sure that your subscription product is priced so your customers can adopt to it. The big thing that you probably want to focus on is that recurring revenue stream. Winner will be notified on August 31st, 2018. Customer Education: The Secret to Scale in Customer Success.

Finance 61

Finance Customer Success Scale Customer Lifetime Value 61

BrightBack

JUNE 30, 2020

Today Brightback is launching Experience Manager in beta, a way subscription managers can easily implement retention tactics we’ve rigorously tested with direct-to-consumer and SaaS businesses over the past 18 months. 2020 is a watershed moment for customer retention. What’s coming: Retention experiments that drive results.

Payments 52

Payments Management Payment Methods SaaS Payments 52

Outseta

JANUARY 10, 2020

Forte fees are payment processing expenses that have grown significantly over 2018 as we’ve processed more subscription payments. 2017 2018 2019 Total. While it’s premature for us to calculate a meaningful customer lifetime value, we think this cost per account sign-up bodes really well for the future.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

User Pilot

JULY 12, 2021

Customer retention analytics are doubly important as they support your strategy to help avoid customer loss and maximize customer potential. For example: Low customer retention rates mean that the money your company puts into customer acquisition costs (CAC) fails to translate into strong customer lifetime value (LTV).

Retention 98

Retention Technical Review Software Review Churn 98

Baremetrics

NOVEMBER 10, 2019

I have named the months from January 2018 to September 2019 to give you a fast start. . For example, if you begin building your model in October 2019 and you have data since January 2018, you’ll only need to add a named range for October. Deferred Revenue represents the balance of customer prepayments that are not fully earned yet.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

OpenView Labs

MAY 20, 2019

Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn.

Scale 69

Scale Startup Technical Review Software Review 69

OpenView Labs

MAY 20, 2019

Competition not only increases CAC, but it simultaneously decreases customer lifetime value (ouch!). We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn.

Scale 40

Scale Startup Technical Review Software Review 40

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. How to move to a subscription revenue model.

Payment Features 123

Payment Features Payments Payment Methods Subscription 123

SmartKarrot

JUNE 12, 2020

There are many well-funded companies as well as start-ups that are thriving and if 2018 was an amazing year for SaaS, with software companies in the US spending $63.1billion on R&D and accounting for one-fifth of domestic R&D in the US, 2020, despite the pandemic hiccup, has only made businesses rely more on SaaS to reach out to people.

Scale 10

Scale Marketplace as a Service SaaS Technical Review 10

ProfitWell

NOVEMBER 5, 2019

An automatic subscription renewal charge for a subscription you’re no longer using or that you don't even remember signing up for. Even worse, you go to cancel your subscription, only to discover it's nearly impossible. What is a subscription renewal? Shipping the product to customers (for ecommerce subscriptions).

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49