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The $939B Question: Is AI Eating SaaS or Feeding It?

SaaStr

Customer Service Platforms Threat: Voice agents indistinguishable from humans handling phone-based jobs at a fraction of human cost Market size: $85 billion addressable market for business calls alone 3. But very few SaaS public companies outside of Palantir and perhaps ServiceNow are seeing any boost from AI.

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Dharmesh Shah of HubSpot: From Day 0 to IPO. What Went to Plan. What Most Certainly Didn’t (Video, Podcast + Transcript)

SaaStr

In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. The problem is that he was in business school, working towards an MBA.

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Why Hiring Senior Leaders Early Is Worth the Investment

OpenView Labs

Getting hiring right is absolutely critical. I’d like to talk about two different companies with two very different approaches to hiring post-seed raise. I’m focusing on engineering in these examples, but the experience applies to other areas of the business. To get the team started we hired several junior developers.

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Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Ever since the beginning, our mission has been to make internet business personal, and the podcast has played a big role in that.

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I Asked 13 Buffer Leaders for Advice on Succeeding in My New Role

Buffer Resources

Plus, I knew these company leaders were busy — when would I have the opportunity to pick their brains again?    Thankfully, the conversations flowed, and I only had time for the question at the top of my list:  “Give me one piece of advice for succeeding at Buffer.

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The Ultimate SaaS Pricing Resources Guide

OpenView Labs

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. Now’s the Time to Revisit Your Pricing. SaaS pricing is one of the most important (but difficult) decisions a new business makes.

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Woven CEO Tim Campos on how to spend your most important asset

Intercom, Inc.

The experience became the inspiration for his next act after Facebook: an intelligent calendar called Woven that can cut scheduling time in half. I am the CEO of a company called Woven, which is an intelligent calendar for busy professionals, and I have spent my entire career focused on the productivity of others. million apiece.