User Pilot
MARCH 23, 2022
Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The NPS metric is calculated by deducting the percentage of detractors from the percentage of promoters. Treat NPS scores as more than vanity metrics; always analyze the results you get and act on them. The 2022 NPS benchmark for SaaS is 41.
User Pilot
SEPTEMBER 24, 2020
So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. And since it’s such a popular metric – it’s easy to check how your company is doing compared to other companies in your sector. Analytics Integration. Source: userpilot.com.
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SaaStr
AUGUST 16, 2019
Below, we’ve shared the full transcript of Harry’s interview with Justin Welsh. We always talk about metrics and targets and KPIs, but as we know, there’s real people building these businesses and behind these numbers. I graduated school in 2003 and my dad had been in sales for 41 years. Justin Welsh. Zach Perret.
Outseta
SEPTEMBER 11, 2017
Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success.
Outseta
OCTOBER 16, 2017
In early 2016 the company raised a $12mm Series A led by PeakSpan Capital to accelerate growth, largely on the back on fantastic customer success oriented metrics. If you're interested in listening to the audio version of this interview, here's what you'll find. Enjoy! -- Geoff Roberts: Hi everybody.
SaaStr
JUNE 11, 2019
You don’t know how to interview them. Why don’t you interview this person?” Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. Keith : On the team-building, again, by a Series B, the metrics are kind of speaking for themselves.
SaaStr
APRIL 24, 2020
Below, we’ve shared the transcript of Harry’s interview with John. It started back in 2003, when I joined Omniture, which was an analytics company founded here in Utah. John Mellor: And that year, when I joined in 2003, Omniture did $8 million in revenue. Harry Stebbings. John Mellor. Romain Lapeyre.
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