User Pilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The NPS metric is calculated by deducting the percentage of detractors from the percentage of promoters. Treat NPS scores as more than vanity metrics; always analyze the results you get and act on them. The 2022 NPS benchmark for SaaS is 41.

Scale 98

Scale SaaS Software Review Benchmarks 98

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

APRIL 24, 2020

Below, we’ve shared the transcript of Harry’s interview with John. It started back in 2003, when I joined Omniture, which was an analytics company founded here in Utah. John Mellor: And that year, when I joined in 2003, Omniture did $8 million in revenue. Harry Stebbings. John Mellor. Romain Lapeyre. And the stock popped.

Scale 220

Scale Leadership Strategy Technology 220

SaaStr

MAY 30, 2019

From team to vision to metrics to funding and more, these principles provide the framework for high-growth, high performing SaaS companies. We sold that to IBM in 2003, and it was a fantastic experience. I had to replace four leaders at the executive team, and I interviewed more than a hundred people. The way we built value.

Scale 150

Scale Leadership Finance Software Review 150