Incredo

JANUARY 21, 2020

After exploring this post, you will know 1) What is conversational marketing and how it works, 2) What is making CM a successful strategy, 3) How to increase conversions through CM, 4) How your SaaS peers leverage CM so far. Yes, this is from our website) What does it actually mean to leverage conversational marketing?

Marketing 313

Marketing SaaS Social Media Customer Support 313

Upscope

JANUARY 27, 2019

What you've already tried when supporting tough users For 14 minutes, you tried typing long lists of instructions on live chat. What you've never done before: Cobrowse You've never clicked just one button to instantly see their screen. What is cobrowsing? Who uses cobrowsing? In which industries?

Finance 40

Finance Education Customer Success Churn 40

Upscope

OCTOBER 16, 2018

Related : What is cobrowsing? Why do cobrowsing solutions differ? What is the best co-browsing solution? There are some fundamental differences between them and the right solution depends on the type of customer you service, what sort of integration you need and whether you need live chat and more on top of co-browsing.

Software 40

Software Banking Onboarding Technology 40

Upscope

NOVEMBER 10, 2022

What is co-browsing? That's what co-browsing does without the teleporting into their living room bit. It's a new advanced form of screen sharing where you can see what your customer sees instantly and you can point at where they should click. What don't people know about co-browsing? This one is simple.

Technical Review 52

Technical Review Software Review Consulting Customer Support 52

Upscope

SEPTEMBER 26, 2018

Resource: Have Your Support Team HUG You By Giving Them Cobrowsing. What does this result in? What You'll Do. What We're Looking For. Related: How Our Customer Success Manager Learned to Code in Weeks. Why does the CSM job description vary so much across different organisations? BA/BS (MBA/Master preferred).

Customer Success 40

Customer Success Sales Hiring Management SaaS 40

Upscope

OCTOBER 23, 2018

Companies vary in their implementation of the details but that's what's happening. It does not slow down your site because no data is transferred until cobrowsing is initiated. What data does it store? Related: See the Ultimate Guide To Co-browsing. Also see : Getting Started with On-premise Co-browsing. There are workarounds.

Technology 40

Technology User Experience Data Software 40