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SaaStr Classic: Jyoti Bansal of Harness.io and AppDynamics; Dev Ittycheria of MongoDB (Video + Transcript)

SaaStr

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. Recruiting is easier, but the things that don’t change are customers don’t care.

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Market Gaps: 10 Ways to Spot Untapped Customer Needs

User Pilot

Keyword research and industry reports are two ways to track market trends and identify arising opportunities. Industry events, like Product Drive , are an opportunity to catch up with the trends in the sector. How do you recruit your interviewees? Use Google Trends to track interest in keywords related to your niche.

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Inside Sales vs. Outside Sales: Which Is Best for You?

Sales Hacker

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. Hiring guide.

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2024 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin

SaaStr

The backup of 2020 was great, 2021 comes in and somehow we have 600 unicorns and everyone can burn 500 million a year or have huge sales teams. But the meta point is this, if you’re recruiting in 2024, beware of the “Lost Generation” candidate and persona you may come across. It’s part of the job now.

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Set Yourself Up for Success with These Podcasts

Sales Enablement, SaaS and Growth

While, I do partake in all these activities at some point during the week, where possible I optimise travel for learning, growing and improving. The calibre of speakers is first rate and a broad range of crucial startup topics, from product right the way through to recruitment and legal are covered. Let's get down to the detail.

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7 Companies Show you their Customer Experience Strategy

Upscope

The KONE CX program was expanded to the entire company not just one section, they expanded it to R&D, sales, marketing and finance. Southwest is 'Low cost excellence' - designed for the budget traveler. When the random luxury traveller turns up and gives them a bad score, they don't freak out. They're all participants now.

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Jun 16 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Identify expansion opportunities and partner with sales to successfully close such opportunities. Establish and manage?relationships