User Pilot

APRIL 29, 2024

Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. And avoid unproductive marketing campaigns.

Payment Solutions 83

Payment Solutions SaaS Payments Payment Methods Payments 83

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” It’s truly about expression of that product.

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

Casey Accidental

NOVEMBER 28, 2023

After product/market fit, most companies’ obsession is not thinking about how to create their next amazing product. Specifically, how do I get this product I know is valuable in the hands of everyone it can be valuable to. As I have discussed in previous essays , product/market fit can be hard to interpret at the time.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

FastSpring

APRIL 30, 2021

When price localization isn’t a part of your growth strategy, it limits long-term growth and prevents your business from reaching customers that want your products and services. That’s why it’s vital to incorporate price localization at each stage of your growth strategy. What is Price Localization. Benefits of Localization .

Payment Methods 79

Payment Methods SaaS Payments Payments Pricing 79

ProfitWell

JUNE 15, 2020

An entire Swedish spa village is on sale for $7 million. This report is a quick but mighty read, jam-packed with data and trends to help you optimize your DTC marketing strategies. Here are the main takeaways: Customers expect highly-personalized experiences and contextualized customer journeys. Product Margin.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Sales Hacker

JULY 18, 2022

This piece looks at how to harness the power of sales automation for customer retention with 5 ready-made, templated processes , and 5 best practices to consider on your automation journey. EXAMPLE: A customer moves into the ‘Won’ stage of our sales pipeline. Personalize campaigns further than mail merge. Use Outreach?

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

Chart Mogul

JUNE 24, 2021

Pricing localization is a strategy where you present the price of your SaaS differently depending on where the customer lives. We also shared that revisiting your monetization strategy is an essential part of growing your business. Not all pricing localization strategies are created equally. What is pricing localization?

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

SaaStr

DECEMBER 26, 2019

This session weighs the options to create the right combination for your martech strategy. Pauline Fumeron | Marketing Automation Manager @ OpenC lassrooms. Guillaume : Now that we have the MarTech outlook and the marketing shifts, a couple of things. Alice : Definitely pre-product market fit. Guillaume : Yeah.

Sales Hiring 153

Sales Hiring Payment Methods Payment Solutions Marketing 153

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Incredo

DECEMBER 3, 2019

And here are the best answers we have received. #1 Denis Lunev Founder at DepositFix , Payment Integration for HubSpot “ The most expensive time of year to advertise on Google and Facebook is Black Friday and Christmas. Secondly, you’ll need to plan a seasonal social media strategy. What does it mean for your SaaS?

SaaS Payments 204

SaaS Payments Payment Solutions Payments Social Media 204

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Collaboration between product , marketing, and sales teams is essential to effectively identify and target high-value customers.

SaaS Payments 93

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 93

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Average salary: $196,172/yr.

Sales Hiring 92

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 92

Baremetrics

JANUARY 24, 2021

This is when the good stuff starts to happen within a subscription business In this post I’m going to share the strategy and steps we followed to reduce our monthly customer churn by over 70%, and explain how we positioned Nudge Coach for efficient, long-term growth. Table of Contents. Let me tell you how we did it!

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Incredo

DECEMBER 3, 2019

And here are the best answers we have received. #1 Denis Lunev Founder at DepositFix , Payment Integration for HubSpot “ The most expensive time of year to advertise on Google and Facebook is Black Friday and Christmas. Secondly, you’ll need to plan a seasonal social media strategy. What does it mean for your SaaS?

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

Hull

SEPTEMBER 1, 2020

moment of your product through Facebook. Different post-payment feature adoption strategies you can use on Facebook. User adoption is the process of making your trial or new customers addicted to your product. It essentially teaches them how to solve problems and make your product an essential part of their lives.

Payment Methods 52

Payment Methods Payment Solutions Sales Recruiting SaaS Payments 52

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 169

Scale Sales Recruiting Scaling SaaS Payments 169

Baremetrics

JULY 20, 2021

With the number of SaaS companies increasing, it is crucial for you to follow certain growth strategies to outdo your competitors. Following HubSpot’s lead is a good way to prepare your SaaS product marketing plan, but to do so effectively you’ll need a step-by-step process to get started. Build an SEO strategy 5.

SaaS Payments 105

SaaS Payments Payment Services Marketing Payment Solutions 105

Totango

MAY 19, 2020

As their customers are presented with changing markets and deal with the uncertainty that comes with current events, SaaS companies must be prepared for a potential wave of churn. When the driver of uncertainty is a macro-scale force beyond our influence, it is not clear what the best method is for dealing with these circumstances.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

FastSpring

MARCH 27, 2023

Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. It really took a few pivots, and even name changes to get just the go to market efforts and product market fit right.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 172

Sales Hiring Sales Recruiting Scale Payment Methods 172

Sales Hacker

AUGUST 7, 2020

Fortunately, more organizers than ever before are consciously seeking out female sales experts for panels, presentations, and podcasts. At Sales Hacker, we’re serious about diversity, and for that reason, we’ve compiled a list of 530+ female sales experts to consider for your next event. Sales Development. Sales Growth.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Casey Accidental

OCTOBER 27, 2020

Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. But as we try to define platform as a business model strategy separate from any other, we can see that this quote is incomplete as a definition.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Chart Mogul

JUNE 24, 2021

Pricing localization is a strategy where you present the price of your SaaS differently depending on where the customer lives. We also shared that revisiting your monetization strategy is an essential part of growing your business. Not all pricing localization strategies are created equally. What is pricing localization?

Pricing 52

Pricing SaaS Payments Payments Payment Features 52

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How should this data feedback into your product roadmap and pipeline? * How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Yes, it does not scale, but the beauty is the product. What is the process to do it efficiently?

Scale 131

Scale SaaS Payments Sales Recruiting Payment Services 131

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. This is products that sell themselves.

SaaS Payments 243

SaaS Payments Metrics Payment Methods Scale 243

ChurnZero

MAY 20, 2021

Even for more tenured Customer Success organizations, it’s an ongoing challenge to maintain consistency and perspective in your strategies and processes – keeping the customer at the center of your bustling and expanding operations. Traits: Product-market fit. $6M Pre-Build Phase. You don’t know why your customers churn.

Customer Success 90

Customer Success Payments Payment Services Scale 90

ProfitWell

DECEMBER 9, 2019

With a deep dive into your intended market—whether that’s tracking SaaS funding trends or conducting competitor research—you’ll understand your target customers on a deep level and know how to target them. Determine product-market fit. If there isn’t a viable market , you’re setting yourself up to fail. Collect data.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

Sales Hacker

SEPTEMBER 10, 2018

Good sales leaders are always on the hunt to bring in new talent that can help a business grow. Still, they don’t always nail down the details when it comes to the things that might entice a prospective salesperson — like a well-rounded sales compensation plan , for example. Creating a Winning Sales Incentives Program.

Sales Hiring 82

Sales Hiring Compensation Sales Payments 82

Intercom, Inc.

OCTOBER 16, 2019

The classic example sees a company move from niche startup to mainstream scale-up, but it can also see companies hone their product-market fit by focusing on a more specialized, and yet more lucrative, user base. How long is the likely sales cycle (is it a complex sale)? Goal of website. Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

MARCH 19, 2019

For those of you who did not clap, Stripe is a set of developer APIs that help businesses accept payments online and do all sorts of innovative things in moving money in the cloud. On one half of it you have product market fit and on the other half you have partners and ideally developers integrating in order to reach your users.

Payments 122

Payments Scale Scaling Revenue 122

OpenView Labs

SEPTEMBER 18, 2019

At Stripe , we build infrastructure that allows internet businesses big and small to accept payments from anywhere. That’s why international has been key to our strategy from relatively early on. Despite what the business books might tell you, there’s no playbook for new market entry. You should hire them first.

Payment Methods 40

Payment Methods Sales Hiring Payment Services Payments 40

ProfitWell

MARCH 3, 2020

Then, we hear from Kyle Poyar over at OpenView on bringing sales into a self-service business. What’s the next milestone disrupting the market? Call your fellow CEOs or Chief People Officers in your portfolio peer group, or peruse online and read documents. Sales in a product-led initiative: feat. Now Hire Sales.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

User Pilot

AUGUST 14, 2023

Ask users to rate from 1 to 5 how easy it is to use your product. Product evaluation surveys. Which gauges how users feel about product performance and what they value the most. Automate your in-app surveys to send them to the right person at the right time. Product evaluation survey example. PMF surveys.

Scale 77

Scale SaaS Payments Payment Solutions Payment Services 77

SaaStr

MAY 9, 2019

Most people know the YC Accelerator, but YC actually has a number of programs now, including Amook, the Accelerator, a Series A program to help companies raise Series A, and a growth program to help companies expand post product market fit. Sometimes we call ourselves experts in failure. Like any good list, I have a top ten list.

Sales Hiring 169

Sales Hiring Scale Payment Solutions Banking 169

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. Conducting a pricing audit goes through five factors—acquisition, monetization, retention, pricing strategy, and discounts. Pricing strategy. These are key questions when determining the perfect pricing strategy.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

User Pilot

JUNE 28, 2023

Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. Contextual.

Onboarding 74

Onboarding SaaS Payments Payment Services Payment Solutions 74