SaaStr

APRIL 29, 2021

Cloud and ecommerce may end soon, but it hasn’t ended yet. It would be so helpful to know, as the #1 leader in SMB eCommerce, and also one of the very top leaders in SaaS SMB overall. It would be so helpful to know, as the #1 leader in SMB eCommerce, and also one of the very top leaders in SaaS SMB overall.

Merchant Services 286

Merchant Services Payment Methods SaaS Payments Payments 286

SaaStr

MAY 24, 2025

Top 10 Strategies Toasts CRO Uses to Crush Sales Quotas So a little while ago Toasts CRO Jonathan Vassil joined Sam Blond on SaaStr CRO Confidential on how Toast built one of the strongest but toughest rocketship in sales: a lower gross margin, lower ACV ($10k), sales-led SMB sales motion. Even with SMB Sales. Field-Based Sales Model.

Strategy 135

Strategy Payment Solutions Payment Methods SMB 135

SaaStr

APRIL 1, 2023

Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Everyone was stuck in place and online was the answer.

Scale 244

Scale SMB Merchant Services Payment Methods 244

SaaStr

SEPTEMBER 7, 2024

You really have to do it all now to build a true platform for SMBs: software, payments, payroll, marketing, workflow and more. Automation and AI are critical in SMB Vertical SaaS … due to a lack of labor Automation and AI are less about efficiency in SMB vertical SaaS than simply dealing with a lack of labor.

SaaS Payments 312

SaaS Payments Payments Payment Methods SMB 312

Payrix

OCTOBER 1, 2024

In the latest episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis sits down with Candice Raybourn, Head of Partner Activation at Payrix and Worldpay for Platforms, to discuss the crucial topic of PCI compliance. What is PCI DSS? Candice explains the basics of PCI DSS. The shift to PCI DSS 4.0 The shift to PCI DSS 4.0

Payment Services 113

Payment Services Merchant Services Payments compliance 113

SaaStr

MARCH 25, 2021

BigCommerce is an interesting eCommerce case study on many levels. Shopify is #1 in so many market segments, but for “bigger” SMBs BigCommerce (and perhaps less-custom enterprise deployments) is arguably #2 to Shopify. It’s done it by going more upmarket, and better monetizing partners and services.

Outsourcing Services 285

Outsourcing Services Payments Merchant Services SaaS Payments 285

SaaStr

JULY 11, 2023

In a special session of Workshop Wednesday, Gorgias Founder & CEO Romain Lapeyre and Gorgias VP of Sales & Partnerships Aasif Osmany share their learnings, advice, and hacks for optimizing your sales process. For example, Gorgias knew they were targeting not only eCommerce but also customer service. Sign up for free.

Sales Hiring 200

Sales Hiring SMB Sales Recruiting Payment Methods 200

SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. The main target customers of Olist include online shops, retailers seeking better placement, importers and distributors, but the platform is also useful for end customers.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStr

JULY 20, 2022

Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled. Today, it crosses dentistry, optometry, veterinary, physical therapy, specialty medical services, audiology, plumbing, electrical, HVAC and other home services. Many SMBs just prefer it. #4.

SaaS Payments 284

SaaS Payments Scale Payment Methods SMB 284

Stax

APRIL 11, 2024

SMB owners wear many hats, managing everything from staff to sales. Adding to the already tough job of managing a small or medium business is the complex task of understanding how payment processing works, including managing the fees, equipment, accounts payable and more. Learn More What is a Payment Management System?

Payment Services 88

Payment Services Payment Solutions Merchant Services Payment Methods 88

SaaStr

SEPTEMBER 26, 2019

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. As soon as the economy went south, SMBs started to simply go bankrupt and/or shut down. Anyone processing a lot of SMB and credit-card deals saw churn probably double.

SaaS Payments 280

SaaS Payments Sales Hiring Scale SMB 280

Stax

DECEMBER 20, 2023

Although credit cards have been around since the 1950s, in recent years, they’ve started to dethrone cash from its position as king of payment methods. With a whopping 84% of American adults owning at least one credit card (the average is 3 credit card accounts per person), card payments reached $9.43 trillion in 2021.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

Stax

MARCH 17, 2025

The best ISVs go beyond simply providing merchant services. Adding PayPal to your list of accepted payment methods opens up a range of benefits for you and your merchants alike. As one of the most familiar and trusted payment brands, PayPal gives customers confidence, reducing friction and increasing sales and AOV.

Merchant Services 88

Merchant Services PayPal Stax SaaS Payments 88

SaaStr

DECEMBER 10, 2019

Bill.com is a bit — OK, maybe a lot — more lower profile than many of the SaaS Unicorns to IPO lately, but it’s one of my personal favorites. 110% Net Revenue Retention and 8 2% Customer Retention from 81,000+ SMB Customers. First, we run SaaStr on Bill.com. I love Bill.com as a product. Almost always.

Payment Services 242

Payment Services Payments Payment Methods SMB 242

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

JUNE 13, 2019

And they were broken down roughly a third, a third, a third by targeting the SMB, the mid-market, and the enterprise. In the SMB, two-thirds use month-to-month, and in the enterprise, you’ve got two-thirds using multi-year. What does this mean? Here’s another slide. And the answer is yes. This surprised me.

Scale 251

Scale Sales Hiring SMB Payment Services 251

Payrix

SEPTEMBER 25, 2024

This growing market is switching up how small-to-medium-sized businesses (SMBs) access financial products, creating exciting new opportunities for software companies to reimagine their business models and restructure their product offerings. Embedded Finance trend #3: Ultra-personal services We’re not done with data just yet.

Payments 130

Payments Payment Solutions Embedded Payments Trends 130

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. We knew just the person to talk to — Andy Meadows, Head of Partner Success at Payrix.

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

How To Buy Saas

MAY 26, 2025

Customizable templates: Skynova provides invoice templates you can personalize with your logo and business details, helping invoices look professional. Integration limitations: No third-party integrations with banks or external apps you can only integrate PayPal for accepting payments. Its very basic by design.

Software Review 40

Software Review Systems Review Technical Review Payment Solutions 40

Neil Patel

NOVEMBER 29, 2020

Nothing scares away new business like hard-to-reach customer service or disorganized sales calls. Forget about the requirements of a physical office space, infrastructure, or even a business phone system. I make calls when I’m thinking about committing to a new product or service. Lots of people do. One dropped call.

Payment Solutions 145

Payment Solutions Software Review Payment Methods Software 145

Stax

MAY 30, 2024

Learn More Best Accounting Apps FreshBooks FreshBooks is a user-friendly accounting tool that simplifies the bookkeeping process for your business. It’s intentionally created to be very friendly for SMB users, featuring robust invoicing and time tracking features. It’s very affordable and has great customer service.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Technical Advisors 88

Neil Patel

OCTOBER 21, 2020

Ripoff Report is a popular website that claims to give consumers recourse if they are scammed on the internet. According to reputation management best practices , you should claim all the online listings you can, including local directories, social media , and authoritative sites such as government and educational domains.

Payment Methods 134

Payment Methods Payment Services Marketplace as a Service Payments 134

Stax

NOVEMBER 20, 2023

Participating in Small Business Saturday can help SMBs boost revenue, foster customer loyalty, and strengthen the local economy. It’s a smart, efficient move to maximize your holiday operations and long-term success. It encourages consumers to shop at SMBs rather than large chain stores (e.g., Amazon, eBay).

Payment Methods 88

Payment Methods Merchant Services Payment Services Stax 88

SaaStr

OCTOBER 31, 2023

Before Navan, there were different apps for managing expenses, events and meetings, payments, etc. The new app was extremely customer-focused and solved problems for people, like Doordash or Netflix might do, but within Enterprise and SMB. So, he went online and found it for $199 a night and put it on his own credit card.

Payment Solutions 280

Payment Solutions Payments Travel Scale 280

Andreessen Horowitz

APRIL 29, 2024

Given that lender-negotiated key terms impact origination parameters and limit certain business operations, what tools and which best practices should you leverage to ensure you stay compliant while managing your business efficiently against those covenants? We’d like to wrap up by focusing on how to manage debt post-closing.

Payment Services 93

Payment Services Payment Solutions Development Team Review Outsourcing Services 93

Payrix

JUNE 25, 2024

Embedded Finance is more than just a buzzword; it represents a fundamental shift in how financial services are delivered and consumed today. Ian Hillis, Head of Growth at Worldpay for Platforms discusses this new term and what the opportunity may await software providers on our latest episode of PayFAQ: The Embedded Payments podcast.

Payments 100

Payments Payment Solutions Finance Embedded Payments 100

SaaStr

JUNE 16, 2020

And I think adjusting really is the operative word here. Also, there is focus on changing terms to try and close and accelerate deals, reducing time commitment requirements for contracts, pricing minimums to get to a yes more quickly, and then also focusing on cash and cash collections by building more efficiency in that process.

Sales Hiring 183

Sales Hiring Scale SaaS Payments Payment Services 183

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Everybody was on the same page.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Sales Hacker

NOVEMBER 15, 2017

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

yoursales

JANUARY 28, 2022

When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers. Now more than ever!

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

yoursales

JANUARY 29, 2021

Which sales process works best with your customer experience journey and to generate your desired outcomes? Which sales tools best support your sales process? Which sales processes generate the outcomes you're after and which tools best assist you in doing so? Mimiran – More Leads and More Deals for SMB Services Business.

Scale 106

Scale Payment Methods Payment Solutions Sales Recruiting 106

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. How will the free CRM software fit within your current business processes? The Limits of Free.

Payment Solutions 143

Payment Solutions Software Review Software Payments 143

Sales Hacker

OCTOBER 16, 2020

And finding time is tough compared to an SMB executive. And while this is great advice, you probably wouldn’t have taken the job if you weren’t fired up about the product or service. Our product alleviates the need to send out direct mail to collect payments from customers.). Sell time on your calendar.

Enterprise 126

Enterprise Payment Methods Payment Services Sales Hiring 126

FastSpring

SEPTEMBER 2, 2020

Gross Margin should take into consideration any support, installation, and servicing costs,” Skok says. “In the SMB market, for instance, we had the right sales process in place – but had an opportunity to improve LTV by improving the product to lower churn and increasing our average price in the segment,” he says.

Scale 148

Scale Payment Methods Payments SaaS Payments 148

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Capsule CRM – The smart simple online CRM. What do we mean with "best"?

Scale 103

Scale Payment Methods Payment Solutions Sales Recruiting 103

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. You’ll get lots of content from us along with advice for your sales process. Which sales tools best support your sales process?

Scale 100

Scale Payment Methods Payment Solutions Outsourcing Services 100