Intercom, Inc.

FEBRUARY 28, 2019

In his spare time, he also hosts his own growth-focused podcast, called The Growth TL;DR. Short on time? I’m really excited to be on your podcast; it’s one of the ones I listen to all the time. I joined HubSpot at a very interesting time when we were about 300 people globally, way back in 2013.

Part-Time VPE 137

Part-Time VPE Engineering Acquisition Metrics 137

Outseta

MAY 8, 2020

I find that refreshing. Beyond just being smart, I’ve routinely come across people in tech that are tenacious, objective, and have high emotional intelligence—so much so that I often find myself thinking, “It’s too bad so many of these smart people are building email marketing software!”

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Sales Hacker

JULY 8, 2019

Finding Opportunity Through Humility and Curiosity [07:50]. Our second sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best.

Customer Success 67

Customer Success Scale Fractional VPE Part-Time VPE 67

ChurnZero

NOVEMBER 24, 2020

Acquisition gets all the glory while Customer Success gets relegated the part of the unsung hero.”. Note: This two-part article was adapted from Anna’s BIG RYG session “ When Customer Success Is a Second-Class Citizen.” You can work up the ladder over time. Find cross-functional initiatives to collaborate on together.

Customer Success 59

Customer Success Part-Time VPE Scale Leadership 59

SaaStr

JULY 30, 2020

When is the right time to hire their first sales reps? What are the most common mistakes founders make when hiring their first reps? How do the best onboard their sales reps? What can be done to minimize ramp time of new reps? How can sales calls be used for new rep onboarding? Harry Stebbings. Pete Kazanjy.

Part-Time VPE 282

Part-Time VPE Sales Recruiting Scale Sales Hiring 282

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Short on time? Nick Caldwell: I’m VP of engineering at Reddit.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

OCTOBER 17, 2019

I actually think I never met any company that have not made a few mistakes about build versus buy and most of the time it’s linked to the long term cost. First of all, I think any good engineer can easily give you 10 good reason to build instead of buy. It’s super easy, like we never find enough arguments to buy.

Scale 167

Scale Scaling CTO Hire Part-Time VPE 167

Intercom, Inc.

JANUARY 14, 2020

In Intercom’s early years, it wasn’t uncommon to find a support rep looped into a deal or asked to assist with onboarding. Our enterprise customers expected white-glove onboarding and ongoing training which, while crucial to their success and our business’s, took teammates out of their core jobs.

Customer Success 244

Customer Success Underperforming Technical Team Scale Part-Time VPE 244