Metrics Product ROI Strategy 
User Pilot
JULY 17, 2025
Your strategy for re-engaging users can make the difference between losing a customer and building loyalty. My team consistently maintains a net retention rate above 99% by focusing on product engagement and user segmentation. Build Your Customer Retention Strategy with Userpilot Today! What is customer churn?
Totango
APRIL 5, 2019
Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow.
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Totango
MAY 15, 2019
To make it easier to understand how to go about creating a customer-centric culture, we’ve put together a list of strategies that will help your enterprise focus on its customers: Share knowledge and responsibility across the enterprise. Use the right customer success metrics. Use the Right Customer Success Metrics.
Totango
APRIL 28, 2021
To make it easier to understand how to go about creating a customer-centric culture, we’ve put together a list of strategies that will help your enterprise focus on its customers: Share knowledge and responsibility across the enterprise. Use the right customer success metrics. Use the Right Customer Success Metrics.
User Pilot
JULY 19, 2025
Such personas can benefit all company departments: Product management teams can prioritize their backlog items based on the jobs-to-be-done that matter most. Good personas open the door to following a user-centric product development strategy. Common user paths: How do users move through the product?
CustomerSuccessBox
JUNE 8, 2021
The Director of Customer Success acts as orchestrator and owner of the operational strategy and plan for the business. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Own Key Metrics.
SmartKarrot
OCTOBER 18, 2021
Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Work closely with other team members to articulate value proposition and strategy to maximize the 1st few months of subscriptions.
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