Totango

APRIL 5, 2019

Adoption Metrics: Measuring the customer’s use of the product. Outcome Metrics: Measuring the customer’s product ROI. If you are introducing a new feature, you can view how this campaign may be affecting engagement and adjust your strategy in order to facilitate upsell opportunities.

Customer Success 73

Customer Success Metrics Customer Lifetime Value Product ROI 73

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Collaborate cross-functionally to align campaign structure and strategies with client business goals.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

SmartKarrot

OCTOBER 18, 2021

Work closely with other team members to articulate value proposition and strategy to maximize the 1st few months of subscriptions. Running client check-ins and quarterly business reviews for nominated accounts to demonstrate product ROI, assess client health, and identify future needs. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

Totango

APRIL 28, 2021

To make it easier to understand how to go about creating a customer-centric culture, we’ve put together a list of strategies that will help your enterprise focus on its customers: Share knowledge and responsibility across the enterprise. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI.

Enterprise 71

Enterprise Product ROI Customer Success Engagement 71

Totango

MAY 15, 2019

To make it easier to understand how to go about creating a customer-centric culture, we’ve put together a list of strategies that will help your enterprise focus on its customers: Share knowledge and responsibility across the enterprise. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI.

Customer Lifetime Value 88

Customer Lifetime Value Enterprise Product ROI Customer Success 88

CustomerSuccessBox

JUNE 8, 2021

The Director of Customer Success acts as orchestrator and owner of the operational strategy and plan for the business. Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Lead Cross-Functional Team.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. You mentioned the community building and the events. How do you think about it?

Scale 183

Scale Underperforming Technical Team Investment Sales Hiring 183