SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 157

Scale Payment Services Payment Methods Scaling 157

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. So, what are some of those strategies for professional service organizations?

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. What is the process to do it efficiently? Does it have to be in person? Loving our podcast content? What questions reveal the most?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 120

Scale Payment Services Payment Methods Sales Hiring 120

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. If you nail the offboarding process, you might even succeed in converting former clients into ardent supporters! Exit Interview or phone call: Calling clients could add a more personal touch.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 167

Scale Sales Recruiting Scaling SaaS Payments 167

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. I loved Manav’s vision for securing the set of cloud-based data services that we can collectively call the “data cloud.”

Technical Review 143

Technical Review Payment Services Payments AI Search 143

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. It’s not really surprising that so many tech company executives punt on the traditional corporate strategy process. What they don’t do is get bogged down in process or complexity. At a Glance.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

SaaStr

OCTOBER 10, 2019

Free services must meet users’ basic needs, while also encouraging them to upgrade to the paid version once those basic needs are met. We are an early stage VC, mostly focused on SaaS all over Europe and and beyond. Like they were looking at this existing forums as the online version of lifeless paper forms. My pleasure.

Scale 140

Scale Scaling Payment Methods SaaS Payments 140

SaaStr

MARCH 19, 2019

For those of you who did not clap, Stripe is a set of developer APIs that help businesses accept payments online and do all sorts of innovative things in moving money in the cloud. Thank you Ceci. I’m Vicki Lin. I have been at Stripe for about four years. Stripe’s ecosystem is quite large and thriving.

Payments 124

Payments Scale Scaling Revenue 124

OPEXEngine

MAY 4, 2021

” Many leadership paths. ” Of 53 software-as-a-service (SaaS) CFOs that CFO Dive covered over the past year, almost 30% started out in investment banking. . ” Of 53 software-as-a-service (SaaS) CFOs that CFO Dive covered over the past year, almost 30% started out in investment banking.

Payment Services 52

Payment Services Finance Communication Strategy 52

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

Payment Methods 206

Payment Methods Merchant Services Scale Payments 206

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. Before that, I was at a company called Grasswire, and in both of those companies we had to acquire customers for about 1/10th the price of our competitors. We put it online, $10,000, and we started talking to our customers. You had town car services before.

Acquisition 143

Acquisition Software Review Payment Methods Marketplace as a Service 143

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. Colin here, CEO of a startup, B2B SaaS, and raising a seed round right now. Take the meeting.

Scale 199

Scale SaaS Payments Scaling SaaS 199

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. web services. How did they do? All of them! Nicolas Dessaigne : Right.

Sales Hiring 244

Sales Hiring Sales Recruiting Scale Payment Methods 244

Sales Hacker

MARCH 2, 2020

Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. Wooden on Leadership. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Sales Hacker

NOVEMBER 15, 2017

Average Sale/Selling Price. Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Account Development Representative. Account Executive. Accounts Payable. Accounts Receivable. Artificial Intelligence.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings: Not at all.

SaaS Payments 267

SaaS Payments Scale Payment Services Payment Solutions 267

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Sales Tools for Professional Sales. What do we mean with "best"? Other CRMs.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

Which sales process works best with your customer experience journey and to generate your desired outcomes? Which sales tools best support your sales process? Which sales processes generate the outcomes you're after and which tools best assist you in doing so? Mimiran – More Leads and More Deals for SMB Services Business.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. We’re going to talk about matching price to value, and I’m going to share some lessons from my time as both an operator and an investor. Want to see more content like this? FULL TRANSCRIPT BELOW.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 123

Payments Merchant Services Payment Solutions Payment Services 123

Outseta

APRIL 14, 2020

You’ve built a successful business and have a repeatable customer acquisition process that you’ve already demonstrated can scale with access to more capital. Do I sell services or SaaS? If cash flow is an immediate concern, consider selling your services. Think SpaceX.

Payment Methods 68

Payment Methods Payment Solutions SaaS Payments Payments 68

SaaStr

DECEMBER 17, 2019

This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. That’s pre-Plaid.

Payments 147

Payments SaaS Payments Banking Underperforming Technical Team 147

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. The process for using your research to create social media ads, landing pages, and email sequences that actually convert. So, let’s dive in. Introduction.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

APRIL 18, 2019

And I’ve been building SaaS Companies now for 20 years, so that’s a long time. But they were doing it earlier than Java and trying to do it in a way where it gets deployed on the internet, which is something we would call SaaS today. I sell highly engineered complex pumps and I can’t sell them like a book online.”

Sales Recruiting 175

Sales Recruiting VP of Engineering Scale SaaS Payments 175

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So I think that is somewhat of a good news in this in that SaaS businesses are sticky.

Sales Hiring 165

Sales Hiring Scale SaaS Payments Payment Services 165

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). How did he see his decision-making process change post raise?

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

MARCH 3, 2020

So you look at companies, Top 10 SaaS companies in history, none of those companies got their first VP of Sales wrong. So I have a process, sort of a checklist. And you should prepare for a long process potentially to make this hire. For most startups, that’s the difference between life or death. That’s your ideal.

Sales Hiring 159

Sales Hiring Sales Recruiting Scale CTO Hire 159

SaaStr

DECEMBER 13, 2019

So tell me how did you make your way from the wonderful coast of the UK into the world of SaaS and come to now be one of the leading CIOs in the really rising mega wave of enterprise SaaS? But I want to kick off today with a little about you. Yousuf Khan: Well, I think leading CIO is questionable, but I’m getting there.

Technical Advisors 160

Technical Advisors Scale Technical Review Payment Solutions 160

SaaStr

JULY 8, 2020

Personally, our team has been holding back a little bit. We can only process so much change, and I feel like we’ve been through three worlds since early March. What I personally have seen in my little portfolio and the founders I work with is what I call the COVID beneficiaries. Are you more excited about eCommerce?

Investment 165

Investment Technical Review Part-Time VPE Development Team Review 165

SaaStr

AUGUST 27, 2019

As each of you have likely personally experienced, whether you’re a founder on sales, with each compensation lever you pull, there are inevitably behaviors on the sales team that get pushed. Michaela Lehr: So mine says to learn ballpark contract value and figure out the pricing that the market can bear. So Michaela?

Sales Recruiting 137

Sales Recruiting Sales Hiring Scale Sales 137

ProfitWell

OCTOBER 7, 2019

We’re also talking subscription sports with a pricing expert, and highlighting a former Netflix culture-building badass. Each year, Comparably releases a list of the best companies to work for—in regard to items like compensation, career-personal balance, perks, and happiest employees. Can you guess who? Your top subscription news.

Subscription 49

Subscription Payment Features Payments Payment Services 49

SaaStr

OCTOBER 24, 2019

I’m an entrepreneur-turned-investor, co-founder of an early generation one, SaaS company called Message Labs that we founded in 2000. Exited to Semantic in 2008 and had a good exit for the early SaaS businesses then set up Notion and we focus on SaaS companies, mainly in Series A in the European market.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

SaaStr

AUGUST 6, 2019

We have a lot of SaaS companies, by the way, from Denmark if you haven’t noticed. Tradeshift Pay is an entrant payment solution for supply chains, meaning no matter where your supplier is in the world, we can make sure they get paid. Obviously, we were also doing what you’ve got to do when you have a SaaS company.

Payment Solutions 152

Payment Solutions Payments Outsourcing Services SaaS Payments 152