Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 277

SaaS Payments Scale Payment Services Payment Solutions 277

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. That visualization, we’ve just opened up the marketplace. We learned from that early on.

Sales Hiring 167

Sales Hiring Scale SaaS Payments Payment Services 167

Sales Hacker

JANUARY 24, 2018

Headline: Demonstrate your thought leadership. For example, if I were doing this for my content marketing service, Grizzle , I would ask my clients questions like: What does your current PR system look like? For professional services, there’s a sweet spot. Many SaaS platforms now have their own marketplace.

Sales Recruiting 84

Sales Recruiting Sales Underperforming Technical Team Social Media 84

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? This is an exercise that should be done with input/feedback of the leadership team. Look into sales pitches, demos, webinars,… Did your presentations/contents translate well into what we are showing to prospects and customers? How are you coming up with the best solutions? How do you organize your work?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Intercom, Inc.

JANUARY 10, 2019

In practice, any marketer who wants to put a bot live on any page on their site can just drag and drop some stuff together and basically ask the questions they want, and then trigger the thing – whether it’s to register for a webinar or to start a video call or whatever makes sense. So I do agree, there. You have to believe them.

Scale 143

Scale Banking Technical Review Systems Review 143