SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 155

Scale Payment Services Payment Methods Scaling 155

ChurnZero

MARCH 31, 2020

Takeaway #1: Don’t be afraid to ask customers how they’ve been impacted by this crisis—whether it’s directly via phone or passively via a survey. Reaching out to customers via phone helped motivate their team by hearing customers’ sense of relief and gratitude. It’s been hard to contact customers by phone since offices are closed.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

OPEXEngine

MARCH 15, 2022

Where will it make sense to invest the time, effort, and money to set up a local entity and scale it? Do you need to expand overseas to ensure your competitiveness or leadership position as a company in your respective market? Payment Processing and Currency Management. Local payment management is critical for several reasons.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

ChurnZero

MAY 20, 2021

Chasing the wrong priorities and investments can quickly snowball and compound over time, resulting in stunted progress and flatline growth. That’s why it’s essential to invest in the people, processes, and technologies that create the most value for your customers and your organization.

Customer Success 90

Customer Success Payments Payment Services Scale 90

OPEXEngine

JULY 28, 2020

They define a bold path to leadership, they make difficult portfolio choices, they allocate resources strategically and they build strong capital structures. The company makes little from the operating system itself, but the more Android phones that are out there, the more Google collects in mobile ad and app revenue.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

ProfitWell

SEPTEMBER 23, 2019

Your Daily Top Subscription News. Since we know subscription retail is the new brick and mortar shopping experience, we're all eyes for Lookiero—which is being dubbed "the Stitch Fix for Europe.". It then delivers five personally-curated pieces to fit the shopper's individual size, style, and preferences. Stripe raises bills.

VP of Engineering 45

VP of Engineering Payment Services Payment Methods Subscription 45

FastSpring

MARCH 27, 2023

Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. How are we going to do that? We’re enterprise software for a new category called LearnOps.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Yeah, I’m a product person by training and so we had had a lot of experience building SaaS and vertical products. You can do that.

Payment Solutions 154

Payment Solutions Pricing Payments Payment Services 154

Intercom, Inc.

MAY 16, 2019

Patrick: It’s a tool that helps you create interactive product onboarding guides for online businesses or online products. It starts with so many businesses, which are subscription businesses. This was a big investment for your team and for a bunch of other teams in our go-to-market all around the business.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

SaaStr

AUGUST 9, 2019

Why is it so crucial to invest in enablement in the early days? I know there’s everything written about how 57% or 68% of the buyer journey is done before they engage a salesperson because so many people are researching online. Now having said that, even then I need to invest in that enablement. Number one.

SaaS Payments 135

SaaS Payments Cloud Technical Review Scale 135

SmartKarrot

SEPTEMBER 1, 2022

Sales motion: A corporation’s method and strategies to market its goods. Customer Acquisition Cost (CAC): The sum invested in acquiring a new client, typically through marketing and sales efforts. Annual Contract Value (ACV): The typical annual cost of a client’s subscription.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

NOVEMBER 7, 2019

The idea for Stripe, I’m sure most of you know in the early days was to have just a few lines of code and lead developers accept payments in the apps and services. It was a distribution API in a very rudimentary form, and it allowed us to be present in other properties than our website.

Payments 124

Payments Merchant Services Payment Solutions Payment Services 124

Sales Hacker

NOVEMBER 15, 2017

Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Challenger Sales Model. Champion/Challenger Test. Channel Partner.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Incredo

NOVEMBER 1, 2019

Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. Focus: Product and Customer Journey. Focus: Customer Onboarding and Face-to-Face Conversion.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Outseta

APRIL 14, 2020

As founders and leadership teams scramble to minimize the impact of the downturn on their businesses, I can assure you that most of their employees aren’t reaching out to them offering creative solutions to their problems. Platforms like Shopify have grown to the extent that they have (and are currently doing really well!)

Payment Methods 68

Payment Methods Payment Solutions SaaS Payments Payments 68

SaaStr

OCTOBER 29, 2019

Naomi Pilosof Ionita | Investing Partner @ Menlo Ventures. This is a mobile solution for SMB’s to send an invoice and get paid. I’m a nerd on the subject, I love it and I brought it now from my time as an advisor and an operator to the investing side. Want to see more content like this? Join us at SaaStr Annual 2020.

Payments 101

Payments Pricing Compensation SaaS Payments 101

SaaStr

OCTOBER 24, 2019

Jos White : We were fortunate enough to lead a Series A investment into Tradeshift back in 2010, I think. Notion Capital was really the first fund to have the guts to invest in Tradeshift. Christian Lanng : So we started with something very, very narrow, which was invoicing. You pay a subscription. ” No.

Payments 104

Payments Payment Features SaaS Payments Underperforming Technical Team 104

SaaStr

AUGUST 6, 2019

Tradeshift Pay is an entrant payment solution for supply chains, meaning no matter where your supplier is in the world, we can make sure they get paid. We were on the phone selling our software before we’d even really begun to get the first few customers in and figure out what do they really need? We have Tradeshift Pay.

Payment Solutions 150

Payment Solutions Payments Outsourcing Services SaaS Payments 150

Intercom, Inc.

AUGUST 29, 2019

I worked with Jack Welch of GE for a couple of months to get his online MBA program off the ground, and when I started my first company way back in the day, Jack came to Boston to do one of his conferences. Now at around the 51st person that we’re bringing in, it just doesn’t seem that they have the same passion that we do for the business.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Baremetrics

NOVEMBER 10, 2019

For example, your marketing leader may not need access to everyone’s salaries, and yet they should be the person owning your marketing funnel driving the new customer forecast. The first method is error-prone to say the least, and the second is just too time-consuming (and still error-prone). Create an Autopilot Forecast.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

ProfitWell

SEPTEMBER 25, 2019

Your choice will help determine your sales strategy , and from there the growth rates, the amount of money you’ll need to invest initially, and the kind of relationship you’re likely to build with your customers. Subscription. Markup is particularly used by mediators like ecommerce marketplaces — Amazon, for example.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

BrightBack

AUGUST 19, 2019

Subscription businesses can't survive on acquisition alone. A subscription business model requires proving a consistent return on investment (ROI) to your customers. When it comes to measurement, a single churn goal needs to be communicated from executive leadership to the rest of the company. Make retention personal.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

Incredo

OCTOBER 31, 2019

Because you think he will benefit from plan B even more and make a larger payment. Your customer lifetime value will not make you that happy. #2 You offer discounts, referral programs to your existing customers or make other investments so they don’t churn. The email written above was an example of the upselling technique.

SaaS Payments 159

SaaS Payments Payments SaaS Payment Methods 159

SaaStr

JANUARY 14, 2020

My intention today is to share a little bit about our journey as a company, my personal journey as an entrepreneur, and give you something that you can take away to apply to your own businesses. So we kept investing, we knew we were onto something, and little by little we saw our traction improve. He had a sense for it.

B2B 135

B2B B2C Scale New CTO 135