User Pilot

FEBRUARY 10, 2023

These insights usually are gathered through surveys and interviews. Transactional data Transaction data tells you everything about a purchase – the purchase date and time, location, what plan was purchased, payment method, and more. You can gather most of this information by triggering a welcome survey for new users.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

Outseta

DECEMBER 17, 2017

The rules of the organization are enforced by blockchain technology rather than paper based contracts, allowing anyone to contribute to the organization and earn payment or ownership commensurate with their contributions to the “colony.” In order to facilitate that there's a systematic peer review of work completed.

Blockchain 58

Blockchain SaaS Payments Technical Review Technology 58

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. How FastSpring Simplifies Selling Around the World Automated Localized Checkout Consumers often prefer to pay in their local currency or using payment methods that are popular in their region.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

User Pilot

APRIL 7, 2022

There are three popular methods of doing qualitative UX analysis : One-on-one customer interview. Use this to get in-depth insights on how customers experience a product and what should be changed to accelerate activation or facilitate product adoption. UX-Analytics-Instead-of-App-Analysis. Open-ended surveys. Organize and tag issues.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

User Pilot

APRIL 24, 2024

Confirm payments promptly after renewals and engage customers with follow-ups and resources to enhance satisfaction and retention. Involuntary churn occurs when customers unintentionally lose access to a service due to failed payment processes. Personalize your product with Userpilot.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

User Pilot

APRIL 8, 2021

Customer Analytics Software is designed to facilitate the collection, sorting and analysis of data from customers. You can also categorize the feature requests by type, whether they’re related to bugs, payments, the size of the account that made the suggestion, and more. Enter Customer Analytics Software to save the day.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Daphne Lopes is a Customer Success leader with experience with operations, product management, and professional services (SaaS and Payments). Annette Franz. Daphne Lopes.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Intercom, Inc.

JULY 14, 2022

My main focus at the time was not industry – I didn’t know anything about payments. Those strategic accounts are using the Stripe platform in a particularly significant way, and they hold a very, very high bar for payments performance. Then, I started looking around at companies. Are they humble? So what does that look like?

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

Sales Hacker

JANUARY 13, 2021

It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas. Another advantage is that upfront payments usually entail larger discounts.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

SaaStr

MAY 14, 2023

For us, we test very explicitly during the interview process around their ability to convey value, and to dig for pain, and solution sell, and spin selling those things. Facilitator : “Happy new year,” awesome. Facilitator : OK. Facilitator : Friendly, good, awesome. Not everyone at that stage can do that.

Sales Hiring 224

Sales Hiring Sales Recruiting Scale Payment Methods 224

OpenView Labs

JUNE 16, 2020

Adjust your pricing model to accept deferred payments for highly-impacted industries. This was a special opportunity to facilitate a conversation that packed a punch for them while helping me remain top of mind without the icky sales tactics. It certainly shouldn’t be at the expense of a person’s interview experience with you.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

Intercom, Inc.

AUGUST 29, 2019

That’s why one of my favorite interview questions is, “What are you passionate about?” If they get the best practices from us, does that make them more likely to become a Series B or Series C company because we helped facilitate that? You’re doing super detailed payment-optimization work with them.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Teamgate

MAY 11, 2019

When crafting compelling case studies, it’s key to ensure that you’re using exact words and phrases from your interview with the customer to bring out the authenticity of the experience and strike a chord with the readers. Amazon excels at this technique; they shoot out emails requesting feedback seconds after the payment is completed.

Software Review 40

Software Review Payment Methods Payment Services Social Media 40

Intercom, Inc.

APRIL 2, 2020

Like so many of our peers, we were due to attend SaaStr 2020 a few weeks back, and we’d lined up interviews with some of the incredible speakers who would have been there. We’ll be releasing those planned interviews down the line, when the time is right. We’ve facilitated a lot of internal forums.

Payment Methods 260

Payment Methods SaaS Payments Merchant Services Payment Services 260