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Building Resilience Through Efficient Scaling In 2023 with ICONIQ Growth General Partner, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds (Video)

SaaStr

Many companies got sucked into the 2021 vortex of a low-interest rate environment and high multiples when they should have focused on growth and efficiency. General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m.

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Defining CSM-to-Account Ratios: A Lifecycle Design Approach

Valuize Consulting

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Encourage cross-departmental collaboration for the fully adopted product. Identify success stories to drive advocacy.

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Facing economic challenges in Customer Success? Revisit the foundations of your program

ChurnZero

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Join Kristen at ChurnZero’s RYG Workshop in Austin, Texas on March 23.

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Facing economic challenges in Customer Success? Revisit the foundations of your program

ChurnZero

As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. You can’t help any of your customers effectively if you aren’t operating efficiently. Join Kristen at ChurnZero’s RYG Workshop in Austin, Texas on March 23.

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Engineering Planning During Uncertain Economic Times

OPEXEngine

Do you need to make tough decisions about team headcount? If you’re choosing to sunset a legacy product rather than spend the effort supporting it, can you reallocate headcount to other priorities instead of hiring new staff? But it’s the closest thing to an operating plan for the current leadership vision.

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Sam Blond + Jason Lemkin “GTM in 2025: How It’s Changed, How It’s Changing, and What Hasn’t Changed (Yet)”

SaaStr

Sam Blond and Jason Lemkin joined together for a live SaaStr Workshop Wednesday looking at what has and what hasn’t changed in 2025 in GTM in general and in the age of AI. Wiz discovered a direct correlation between territory size and productivity: the tighter the territories, the more effective their sales team became.

Scale 202