Headcount Leadership Operational efficiency. Strategy 
SaaStr
MARCH 7, 2023
Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend. This is why there’s no one-size-fits-all advice for scaling efficiently because every company is different. years of runway and are below the Rule of 40.
BetterCloud
JUNE 22, 2023
For example, during the roaring 2021/2022 IT investment boom, IT has more latitude to invest without the strong involvement of finance leadership. According to early 2023 CFO magazine research , 84% said they expect to be more involved in developing technology strategy than they were in 2022. Especially financial leadership.
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OPEXEngine
OCTOBER 4, 2022
During times of uncertainty, executive leadership teams make more conservative financial decisions in order to prepare for and/or prevent any major difficulties for the companies that they lead. Do you need to make tough decisions about team headcount? But it’s the closest thing to an operating plan for the current leadership vision.
Sales Enablement, SaaS and Growth
MARCH 23, 2020
Strategy - annually changes. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Operational efficiency. One of the Amazon Leadership Principles , “Have Backbone; Disagree and Commit” does just that. Brand equity. Customer data.
SaaStr
MARCH 15, 2024
In their most recent earnings call, they made a change in strategy to lean more into product-led. One of the strategy changes is to say, “Hey if we turn up the innovation and actual product quality, can we ultimately get around having to spend all this money on advertising?” And how do you think about CAC for those free-ish people?
ChurnZero
MARCH 22, 2023
As a CS leader, these tools help keep your team lean, standardize your operations, and give your C-suite visibility into decisions about headcount and tooling. At that point, you’ll probably have customers who are on legacy programs that may not be part of your go-forward strategy, and customers who are a good fit.
ChurnZero
DECEMBER 2, 2022
If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. Alli: Customer employee headcount aligned well for us with contract value and customer revenue. Does your Customer Success team have the right structure, workload, and engagement model to hit its goals?
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