The top 9 customer success metrics for 2024
ChurnZero
DECEMBER 19, 2023
So what metrics are customer success teams tracking as we move into 2024? Net revenue retention (NRR) was the top metric at the end of 2023, according to our annual survey of customer success leaders. Net revenue retention (NRR). Net revenue retention (NRR). Gross revenue retention (GRR). Churn rate.
Let's personalize your content