Kellblog

NOVEMBER 23, 2022

One year of forecast. This year that’s your 2022 forecast, which is your first through third quarter actuals combined with your fourth-quarter forecast. The next block focuses on retention rates: Net dollar retention = current ARR from year-ago cohort / year-ago ARR from year-ago cohort. So, present context.

Technical Review 116

Technical Review Software Review Forecasting Churn 116

SaaSX

FEBRUARY 5, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 118

Finance Sales Hiring Headcount Scale 118

OPEXEngine

NOVEMBER 23, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 52

Finance Sales Hiring Headcount Scale 52

OPEXEngine

SEPTEMBER 9, 2021

From variations on the subscription model itself, to inbound marketing or product led growth, account based sales models and Customer Success organizations, the CFO is in the driver’s seat to guide the corporate vessel through evolving models and changing economics. Include them upfront to guide modeling, instead of at the end.* .

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

CustomerSuccessBox

DECEMBER 14, 2021

That’s the beauty of the subscription economy. Additional Read: Why is customer retention important. Thus, Customer Success is the one responsible for getting more licenses and subscriptions from those customers. A mere 5% increase in retention leads to 25 to 95% increase in revenue. ” Upsells, Renewals, Cross-sells, etc.

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

CustomerSuccessBox

DECEMBER 3, 2021

You may find yourself protecting your headcount, rooting for investments you want in tech, and giving suggestions for new product features. The biggest cost areas are typically staff-related (salaries, tax, travel, training, recognition), systems (software subscriptions), and facilities. CS is not a cost center.

Customer Success 52

Customer Success Data Technical Review Headcount 52

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. 6/ How to transform Customer Success into a profit center with metrics and forecasting. Not so much.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90