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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

They also manage finances and supervise one or more engineering teams. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products.

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2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Separate Sales, Marketing, R&D, Accounting/Finance organizations were headed by a senior executive. We’ve seen both evolutions of the Chief Performance Officer.

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Top 30 SaaS Influencers to Follow in 2022

SmartKarrot

His posts shed light on SaaS finance and calculations. You can follow Ben to manage your SaaS startup finances and calculate growth metrics accurately. Chris Orlob is the senior director of product marketing at Gong.io, an AI (Artificial Intelligence) platform to provide sales analytics. Chris Orlob. Dharmesh Shah.

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SaaStr Podcast #214: Erica Schultz, CRO @ New Relic on What It Takes To Successfully Scale Into Enterprise

SaaStr

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

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Reasons That Make Customer Success a Must to be Represented at C-Suite Level

SmartKarrot

This is where a CCO can help the finance department maintain these records. He/she can align different departments like the product, sales, marketing, and finance with customer success. Each and every sector of the organization, like the product, marketing, sales, and finance, needs to be focused on the customer journey.

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Woven CEO Tim Campos on how to spend your most important asset

Intercom, Inc.

Here are five quick takeaways: Balancing human-computer interaction has been the difference between technologies that break out and are very successful and technologies that are considered to be ahead of their time or just not the right product-market fit. It’s whether or not you can get the right human-computer interaction.

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SaaStr Podcast #385 with Balsa Founder & CEO Paul Rosania

SaaStr

What does really effective product marketing mean to Paul? Why does Paul believe that the builders are the new pro athletes? People are struggling ,as well as organizations, obviously, but they’re also super willing and keen to try new things to improve how they work. Harry Stebbings: Totally get you.

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