OpenView Labs
JULY 1, 2020
IT teams scrambled to respond to the work-from-home lockdown by developing new procedures for provisioning home equipment, deploying new collaboration tools, beefing up their VPN networks and redesigning their service desk support procedures. There’s a Difference. If Phase I was a sprint, Phase II will be a marathon.
Kellblog
NOVEMBER 2, 2023
As we struggle to hit top-down targets through rounds of cost-cutting, we cut here and squeeze there so much that we can develop a certain myopia. Because it’s so hard to build a budget that hits the new targets in the first place, the last thing the executive team wants to do is sanity check that budget and find more problems.
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OPEXEngine
MARCH 9, 2022
How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? For over a decade, we have been benchmarking R&D expenses and headcounts. Work with engineering teams to understand how and where they’re getting faster or slowing down.
ChurnZero
NOVEMBER 18, 2022
And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. This is something that I’m doing with fractional headcount allocation. Now we have a name for this.
Intercom, Inc.
NOVEMBER 3, 2022
Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.
Intercom, Inc.
JULY 29, 2021
And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote. Kieron: Interesting.
Intercom, Inc.
JUNE 21, 2018
Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?
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