Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. Following best practices to automate retention can optimize renewal rates.

Outsourced Development 95

Outsourced Development Payment Services Payment Solutions Retention 95

Neil Patel

JANUARY 11, 2023

Contactless payment methods are tapping into the future of commerce. International Data Corporation (IDC) predicts that 80% of retailers will offer contactless payment and app-based scan-and-pay systems in-store by 2023. IDC estimates this will increase conversion rates by 40% and customer retention rates by 30%.

PayPal 80

PayPal Payment Solutions Payment Methods Merchant Services 80

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. As a result, you get the key that opens the door to a treasure of product growth insights for your SaaS business. What is event data?

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

SaaStr

APRIL 24, 2021

So many startups these days are claiming they have “ARR” from revenue that … doesn’t recur. Doesn’t ARR stand for Annual Recurring Revenue? ARR now really means revenue with 100%+ Net Revenue Retention. 50% revenue from software (recurring), 50% from payments (not-recurring). .

Merchant Services 356

Merchant Services SaaS Payments Payment Solutions Payment Services 356

Subscription Flow

FEBRUARY 2, 2024

This blog is centered around Asana integrations with SubscriptionFlow and in general the best Asana integrations. Asana, however, is a cloud-based software for project management that helps with teamwork and work organization. A lot of B2B companies use it to track progress, communicate with clients, and optimize workflows.

Payments 59

Payments Payment Services SaaS Payments Payment Features 59

Intercom, Inc.

DECEMBER 31, 2019

As we cross the threshold from one decade to another, it’s natural to look back at the previous 10 years and try to make sense of events. It was in August 2011 that Marc Andreessen coined the famous phrase “ Software is eating the world ” in a Wall Street Journal op-ed.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

User Pilot

OCTOBER 24, 2023

Hybrid models and pre-payment discounts offer a good middle ground for scenarios where raw usage data isn’t the best value metric. Userpilot helps you drive product-led growth, increase net dollar retention, and deploy your usage-based pricing model by adding contextual upsells that are triggered by in-app events.

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

User Pilot

DECEMBER 7, 2023

Similarly, in-app behavioral data can help you to optimize the user experience, and event data can reveal areas of improvement in your conversion funnel. For example, your goal may be to increase conversion or boost customer retention. It covers everything from visited websites to in-app activities, purchases, and more.

Payment Methods 105

Payment Methods SaaS Payments Data Payments 105

Casey Accidental

OCTOBER 27, 2020

In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. The Types of Platforms. Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. The potential impact of failed or inadequate internal systems, processes, procedures, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Drive customer success with contextual in-app guidance. Re-engage inactive cohorts with customer retention emails. Building in-app CSAT survey with Userpilot.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

Chart Mogul

AUGUST 9, 2021

Their community management platform was born from CEO and electronic musician Benji Vaughan’s need to better engage his fans. Their community management platform was born from CEO and electronic musician Benji Vaughan’s need to better engage his fans. Disciple offers a web-based application and an even more popular mobile app.

Payment Solutions 52

Payment Solutions Payments Payment Methods Revenue 52

User Pilot

MARCH 5, 2024

To select the ideal tool for your needs, you must consider its features, ease of use, data visualization capabilities , integrations, and overall value for money. User behavior analytics tools are applications that track and analyze how users interact with your website or app. Will it scale well with your app or website?

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

User Pilot

APRIL 21, 2024

Userpilot is a product growth platform. It helps create in-app experiences to optimize user conversions. Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion path and why is it important? increase new feature retention).boarding).

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

Baremetrics

SEPTEMBER 26, 2021

In addition to calculating subscription data and metrics, Baremetrics also monitors important customer events like upgrades, downgrades, cancellations, and more. With Baremetrics, it’s never been easier to know your customer’s history with your business. You can filter the live stream by the following events. Table of Contents.

Payment Solutions 92

Payment Solutions Payments Churn Metrics 92

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). That includes: A global focus.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? What customer data can you collect to derive valuable insights and improve retention? Here are six steps to performing customer behavior analysis to boost customer retention: 1. Hotjar — for recording user behavior in-app.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

Baremetrics

JULY 23, 2021

Pipedrive is a Customer Relationship Management (CRM) platform. CRMs help organizations manage interactions with current and potential customers, increase sales productivity, and improve conversion and retention rates. Depending on the software, certain pricing models may be more cost-effective than others. Table of Contents.

Payments 98

Payments Payment Methods Payment Solutions Payment Services 98

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Increase revenue growth. Ready to start tracking user funnels for your in-app user journeys? Create data-driven product roadmaps.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Delivering customer support.

B2B 117

B2B Payment Methods Payments SaaS Payments 117

User Pilot

APRIL 29, 2024

TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Increase monthly recurring revenue.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

User Pilot

OCTOBER 17, 2023

As for customer insight examples, we’ve brought four ways to leverage them to help grow your business: Using welcome surveys to personalize the product experience to match users’ needs and preferences. Leverage event data to perform funnel analysis and identify areas of friction within the conversion process, then fix them.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. Mike Tria, Head of Platform at Atlassian. Employee engagement software is another interesting area for SaaS.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. Purchasing a solution is the easy part. But where to begin?

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

How To Buy Saas

MARCH 14, 2024

From maintaining the best quality of products and services, customer acquisition and retention, maintaining the flow of funds, to managing employees, the daily chores of entrepreneurs are never-ending. WhatsApp Business API is a communication solution for businesses of all sized to reach out to their customers.

Payments 52

Payments Payment Solutions Payment Methods Business 52

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. Why focus on the FinTech onboarding process?

Onboarding 105

Onboarding Payment Services Customer Success Payment Solutions 105

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Stax

NOVEMBER 20, 2023

Small Business Saturday, or SBS, is a much-anticipated shopping event that takes place between the Black Friday and Cyber Monday holiday shopping frenzy. This day benefits local businesses since it encourages 72% of shoppers to shop and dine at small, independently-owned retailers and restaurants—not only on SBS—but year-long.

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Userpilot onboarding, analytics , and feedback features can help you reduce CAC and boost revenue. Book the demo to see how! What is CAC payback?

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

Subscription Flow

JANUARY 26, 2024

When evaluating the growth and valuation of SaaS businesses, Monthly Recurring Revenue (MRR) is arguably the most commonly used SaaS metric out of all of them. Read more: Metrics that Matter: A Deep Dive into MRR, ARR, Churn, and ARPU for Subscription Business Models What is SaaS MRR growth?

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

Intercom, Inc.

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223