Totango
MAY 23, 2019
To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Metrics that Reveal Upsell Opportunities. Every interaction and action your customer undertakes with your team or your product generates data. Unlike renewals, upsells aren’t tied to timelines.
Totango
APRIL 28, 2021
Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer success metrics you should monitor include: How engagement affects revenue. The customer’s use of the product.
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Totango
MAY 15, 2019
Use the right customer success metrics. Use the Right Customer Success Metrics. A customer-centric culture means putting greater emphasis on long-term metrics and practical business ROI. The customer success metrics you should monitor include: How engagement affects revenue. The customer’s use of the product.
SaaStr
FEBRUARY 7, 2020
Listen to the start of the episode for a promo code to our upcoming events! Once you do get in front of them, often people say about the importance of really selling the long term vision of kind of the product roadmap itself, and how that really plays into how they think about the partnership. You need to not just stop at the event.
CustomerSuccessBox
NOVEMBER 24, 2021
ROI helps to prove customer value. By showing that the ROI is greater than the amount that was invested. By quantifying how the customer feels and how s/he engages with your product. ROI of implementing a Customer Success is also an important measure. It will assist in knowing the impact of CS on customer value as well.
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